Digital Transformation Post-COVID: What’s Next on the CIO Priority List? (Audio Only)

Given the rise of digital transformation, largely accelerated by the pandemic and rising patient expectations, healthcare leaders have had to significantly shift their list of priorities and overall responsibilities. As we head into this post-COVID era, what priorities make their lists, and what key challenges still exist?

WELL Health’s Senior Vice President, Platform Evangelist, Meg Aranow, will be joined by Sue Schade, Principal at StarBridge Advisors and former interim CIO at Boston Children’s Hospital, Raymond Lowe, SVP & CIO at AltaMed Health Services, and Joel Vengco, SVP and Chief Information & Digital Officer at Hartford HealthCare. Join us as they share their unique approaches to digital transformation and patient experience in 2022 and beyond.

This webinar offers:

  • Expert insights into current technology challenges and considerations
  • Key strategies for orchestrating digital initiatives
  • Best practices for improving the patient experience

How UNC Health Tackled Staff Burnout

Frontline clinical support staff report 88% moderate to extreme burnout while 82% blame the patient communication process. These sobering results come from a recent WELL Health study on support staff burnout. UNC Health’s Velaire Elliot (Healthcare System Manager) and Tammy Jones (Administrative Support Supervisor) join Meg Aranow (WELL Health Senior Vice President, Platform Evangelist) to share how UNC Health lowered staff stress and increased morale despite these grim stats.

Key topics:

  • Decreasing monthly call volume by over 1,000 calls so staff can focus on more important tasks.
  • Reducing workloads by implementing efficient workflows resulting in improved staff morale.
  • Exceeding referral conversion rates despite a high volume of referrals but no additional staff.
  • Increased percentage of calls answered within 30 seconds from 65% to 93%, exceeding SLA goals.

Optimizing Revenue In Uncertain Times

The American Hospital Association released a study stating that in 2021, the healthcare industry can expect to lose $53 billion in revenue in a positive economy, or $122 billion in a downturn. Attributing for a portion of these losses are patients that delayed care. As the COVID vaccine rolls out across the U.S., it is unknown when normalcy will completely return. Despite uncertain times, health systems know they can no longer put their other business on hold. 

This webinar and playbook offer key recommendations on optimizing revenue during this unpredictable, post-COVID era including:

  • Proven workflows for facilitating patient outreach to fill both care and revenue gaps.
  • Necessary automations to make sure schedules stay full and are used efficiently by automating operational tasks.
  • Workflow considerations for behavioral health experts in managing patient communications.

Optimizing Your COVID-19 Vaccine Outreach

The effort to vaccinate our communities against COVID-19 is complex and requires both education and communication, especially in vulnerable communities. During this webinar, experts offer advice and best practices on how participants can ensure that their vaccination outreach efforts are efficient and reach key patient populations. Key topics discussed include:

  • Best practices for maximizing outreach to patients
  • Advice on how to effectively connect with key patient populations 
  • Strategies for overcoming obstacles that keep patients from getting vaccinated

Lessons Learned from the COVID-19 Vaccine Deployment

The COVID-19 vaccine deployment is well underway. Health systems have experienced both successes and unexpected challenges. In this webinar we take a step back and take a pulse check on the healthcare community and review the lessons we have learned.

Meg Aranow, the Senior Vice President Platform Evangelist for WELL™ Health, is joined by panelists Dr. Rajiv Pramanik, CMIO at Contra Costa Health Services, and Caleb Sandford, COO at Tiburcio Vasquez Health Center, in this webinar presented by Becker’s Hospital Review and WELL™ Health.

Key learning points:
What best practices have we discovered from successful providers?
What would we do differently?
What are the concerns for the future as vaccine deployment expands?

healthsystemCIO: Managing Patient Communications During the Covid-19 Vaccine Rollout

While improving patient communications has long been the goal of health systems, managing the massive Covid-19 vaccine rollout makes this absolutely critical. In this timely webinar, we’ll hear from leaders who are reimagining patient communication so their rollout goes according to plan, no matter how many times that plan changes.

Meg Aranow
SVP/Platform Evangelist
Well Health Inc.

Sri Bharadwaj
VP Digital Innovation
Franciscan Health

Sandra Andrews
SVP/COO Clinical Care
Providence Health System

John Kravitz
Geisinger Health System

Anthony Guerra

COVID-19 Educational Content: Make Evidence-Based Content Available to All

With so much conflicting information circulating about COVID-19, providers have an opportunity to control the narrative and educate their patients with clinically validated content.

Wolters Kluwer and WELL have partnered to embed EmmiEngage® interactive multimedia programs and UpToDate® Patient Education into the WELL platform. This will help patients make informed decisions related to the coronavirus. It also means fewer calls to your practice with common questions.

This webinar is co-hosted by Wolters Kluwer and WELL. We’ll be discussing:
– Digitizing patient education
– Eliminating unnecessary calls to the front office
– Empowering patients to make informed decisions

The Ideal Continuum of Care: Eliminating Leakage Through Patient Engagement

Join Dr. Sean Kelly and Dr. Monica Rivera to discuss how proactive, coordinated patient engagement can reduce leakage in your health system.

– Welcome and introductions
– The problem: patient adherence to continuum of care
– The best outcomes (receiving the timely and effective connections between the patient and their care team, avoiding readmissions and enhancing reimbursement)
– Strategies to create a successful continuum of care
– Q&A

Andrew Spevacek of WELL Health and Lauren Brandon of Circulation.

About the Presenters:
Dr. Sean Kelly practices medicine and teaches at Beth Israel Deaconess Medical Center, a level one trauma center and academic teaching hospital in Boston, MA., where he also served for several years as the Graduate Medical Education Director. He is an Assistant Clinical Professor of Emergency Medicine at Harvard Medical School. He is board certified in Emergency Medicine and is a Fellow in the American College of Emergency Physicians. Dr. Kelly is the Chief Medical Officer at Imprivata and serves as an advisor to WELL Health, Inc.

Dr. Monica Rivera served as Director of Clinical Services at Brigham and Women’s Hospital and Director of Partners Urgent Care. She received her Masters in Public Health from Harvard University School of Public Health and her MD from Tecnologico de Monterrey. Dr. Rivera serves as Vice President of Business Development and Sales for Circulation and LogistiCare.

Who should attend:
Anyone interested in learning how to strategically engage with patients to help accelerate and improve their care across the continuum and eliminate leakage. Managed care organizations, health systems and anyone involved in this journey is welcome to join!

Scalable Crisis Communication: Reaching Patients During COVID-19 Pandemic

Robert Kusserow, Director of Client Success at WELL Health, will discuss strategies WELL clients are employing to communicate with patients during the coronavirus outbreak and how other health systems can implement them to scale patient communication.

Inside the Webinar:
-Health systems are overburdened due to the increased volume of inbound and outbound communication
-The solution is to deliver personalized, informative patient messaging at scale
-Automations, Campaigns, and Broadcasts are effective tools to distribute COVID-19-specific language (with examples)

This webinar is for anyone interested in learning how to strategically communicate with patients to reduce spread of the novel coronavirus and reduce burden on the healthcare system.

Telehealth Strategies: Driving patient adoption during COVID-19

Join us for an interactive webinar on how to communicate telehealth availability with your patients to reduce the spread of COVID-19, protect your staff from being exposed to the virus, and reclaim lost revenue. Robert Kusserow, Director of Client Success at WELL Health, will discuss the urgent need to expand telehealth options and communicate their availability to patients.

Inside the Webinar:
-Health systems are experiencing a 63x increase in telehealth appointments in March
-How to connect patients to virtual care during the coronavirus pandemic