healthsystemCIO: Managing Patient Communications During the Covid-19 Vaccine Rollout

While improving patient communications has long been the goal of health systems, managing the massive Covid-19 vaccine rollout makes this absolutely critical. In this timely webinar, we’ll hear from leaders who are reimagining patient communication so their rollout goes according to plan, no matter how many times that plan changes.

Meg Aranow
SVP/Platform Evangelist
Well Health Inc.

Sri Bharadwaj
VP Digital Innovation
Franciscan Health

Sandra Andrews
SVP/COO Clinical Care
Providence Health System

John Kravitz
Geisinger Health System

Anthony Guerra

COVID-19 Educational Content: Make Evidence-Based Content Available to All

With so much conflicting information circulating about COVID-19, providers have an opportunity to control the narrative and educate their patients with clinically validated content.

Wolters Kluwer and WELL have partnered to embed EmmiEngage® interactive multimedia programs and UpToDate® Patient Education into the WELL platform. This will help patients make informed decisions related to the coronavirus. It also means fewer calls to your practice with common questions.

This webinar is co-hosted by Wolters Kluwer and WELL. We’ll be discussing:
– Digitizing patient education
– Eliminating unnecessary calls to the front office
– Empowering patients to make informed decisions

The Ideal Continuum of Care: Eliminating Leakage Through Patient Engagement

Join Dr. Sean Kelly and Dr. Monica Rivera to discuss how proactive, coordinated patient engagement can reduce leakage in your health system.

– Welcome and introductions
– The problem: patient adherence to continuum of care
– The best outcomes (receiving the timely and effective connections between the patient and their care team, avoiding readmissions and enhancing reimbursement)
– Strategies to create a successful continuum of care
– Q&A

Andrew Spevacek of WELL Health and Lauren Brandon of Circulation.

About the Presenters:
Dr. Sean Kelly practices medicine and teaches at Beth Israel Deaconess Medical Center, a level one trauma center and academic teaching hospital in Boston, MA., where he also served for several years as the Graduate Medical Education Director. He is an Assistant Clinical Professor of Emergency Medicine at Harvard Medical School. He is board certified in Emergency Medicine and is a Fellow in the American College of Emergency Physicians. Dr. Kelly is the Chief Medical Officer at Imprivata and serves as an advisor to WELL Health, Inc.

Dr. Monica Rivera served as Director of Clinical Services at Brigham and Women’s Hospital and Director of Partners Urgent Care. She received her Masters in Public Health from Harvard University School of Public Health and her MD from Tecnologico de Monterrey. Dr. Rivera serves as Vice President of Business Development and Sales for Circulation and LogistiCare.

Who should attend:
Anyone interested in learning how to strategically engage with patients to help accelerate and improve their care across the continuum and eliminate leakage. Managed care organizations, health systems and anyone involved in this journey is welcome to join!

Scalable Crisis Communication: Reaching Patients During COVID-19 Pandemic

Robert Kusserow, Director of Client Success at WELL Health, will discuss strategies WELL clients are employing to communicate with patients during the coronavirus outbreak and how other health systems can implement them to scale patient communication.

Inside the Webinar:
-Health systems are overburdened due to the increased volume of inbound and outbound communication
-The solution is to deliver personalized, informative patient messaging at scale
-Automations, Campaigns, and Broadcasts are effective tools to distribute COVID-19-specific language (with examples)

This webinar is for anyone interested in learning how to strategically communicate with patients to reduce spread of the novel coronavirus and reduce burden on the healthcare system.

Telehealth Strategies: Driving patient adoption during COVID-19

Join us for an interactive webinar on how to communicate telehealth availability with your patients to reduce the spread of COVID-19, protect your staff from being exposed to the virus, and reclaim lost revenue. Robert Kusserow, Director of Client Success at WELL Health, will discuss the urgent need to expand telehealth options and communicate their availability to patients.

Inside the Webinar:
-Health systems are experiencing a 63x increase in telehealth appointments in March
-How to connect patients to virtual care during the coronavirus pandemic

COVID-19 Symptom Checker: Automated Communication Workflows to Maximize Utilization

The volume of patients trying to reach their providers has increased exponentially during the COVID-19 outbreak. A majority of these inquiries are patients trying to understand their symptoms and what actions they should take.

Join us for an interactive webinar on how routing patient inquiries to symptom checkers can streamline your workflows, reduce the burden on your staff, and provide trusted guidance to your patients.

Inside the Webinar:
-What’s at stake?
-What can proper patient communication do to help?
-Health Systems, Payors, and Government Agencies
-Proactive & Reactive tactics proven to reduce burden on staff

This webinar will be hosted by Andrew Spevacek, VP of Business Development at WELL Health, and Alexx Hoholik, Client Success Executive at WELL Health.

Revenue Recovery Series Part II: Reschedule Deferred or Delayed Care

In part one of the Revenue Recovery Series, we covered how to reassure patients it’s safe to seek care. But there’s quite a backlog —  41 percent of patients delayed care during the pandemic. This means providers now face a massive rescheduling job. Join our hosts Meg Aranow, VP Platform Evangelist and former hospital CIO, and Ben Bible, Client Success Executive, as they discuss:

  • The current state of healthcare in COVID-19
  • The pain points associated with rescheduling appointments
  • A deep dive into successful strategies adopted and deployed by leading health systems

Revenue Recovery Series Part I: Reassuring Patients after COVID-19

Ensuring patients and staff are protected and feel safe is key in regaining lost revenue incurred by the pandemic. This webinar will focus on how to help healthcare providers re-establish patient confidence.

Meg Aranow, former CIO of Boston Medical Center and WELL Platform Evangelist, and Ben Bible, Client Success Executive, will discuss:
– Why reassurance matters
– Key insights from industry leaders
– Best practices for using patient communication to create and demonstrate safety protocols and guide patients through the process

Digital Health: Technologies Leveraged in COVID-19 Response and Recovery

The COVID-19 crisis pulled telehealth adoption forward by years — in only a matter of weeks. The pandemic provides us with a unique opportunity to drastically accelerate the adoption of valuable digital health technologies and improve the patient experience permanently, but health system and physician practice leaders must navigate an uncharted path to success.

John Kontor, Senior VP of Provider Technology Services at Optum Advisory Services and Guillaume De Zwirek, co-founder and CEO at WELL Health will discuss and answer these questions:

  • What will our future environment look like?
  • What does that mean for key industry players?
  • How should I prepare and respond?
  • How do I reach my patients?