The Next Evolution of Customer Success at WELL

February 22, 2021 - by Guillaume de Zwirek

At WELL ™, one of our core values is to “pursue growth” which manifests itself in many ways. For innovation, this means ensuring our technology is delivering on our customers’ needs today while innovating for their needs of tomorrow, and beyond. 

As part of our commitment to pursue growth, we also evaluate our customer relationships and support structures to anticipate what customers need next and continue to exceed expectations – while our company, customer base, and teams grow, rapidly. 

That’s why, WELL is announcing the next evolution of Client Success with the creation of two new divisions: 

  • Professional Services 
  • Account Management

WELL™ Health recently earned 2021 Best in KLAS in Patient Outreach, an honor we take very seriously, as it is bestowed on us by our customers. We will continue to strive to earn our customers’ trust and loyalty. The two distinct groups are both working towards delivering an exceptional provider experience and represent the next evolution of WELL Health’s customer success and support.

Two of our finest leaders will spearhead these efforts:

  • Christine Raby, Vice President, will lead the new Professional Services Organization, a group dedicated to new customer implementation, training, and project management for custom projects.
  • Meg Aranow, Senior Vice President, Platform Evangelist, will oversee Account Management, a team focused on ongoing customer engagement, support, and the recently-launched Use Case Library, which offers best practices and specific product use cases.

I am really excited about what’s ahead for our new Professional Services and Account Management divisions. Our growth and success to-date are a testament to both Meg and Christine’s leadership. With each of them at the helm of our two new divisions – I know they will drive our business forward with passion and enthusiasm. ♥

 

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