Maximize your telehealth investment
Telehealth predicted to account for 15% of all visits
A report published by the WELL Data Analytics Team predicts telehealth will account for 15 percent of patient visits through the end of 2020
Automated Invitation
WELL syncs with your EHR and identifies telehealth appointments as well as the unique patient-facing link for the visit.
Confirmation
WELL sends patients a text message confirming their telehealth appointment was successfully scheduled and provides any instructions for conducting the visit.
Appointment Reminder
WELL sends appointment reminders for telehealth visits at a cadence proven to reduce no-shows.
Image Request
For patients who present visible symptoms, request a photo by secure message in advance of the visit. Photos provide more detail for clinicians to provide visual diagnosis.
Appointment Kickoff
Send patients a message when it is time to check in for their telehealth appointment, reducing the likelihood of a no-show.
Telehealth No-Show Follow-Up
If patients don’t show up for their telehealth appointment, send them a second message and a phone number to call for technical support.
“The ability to communicate back and forth, assuring patients that we are here for them both virtually and in-person is crucial as we continue to safely provide care in the midst of this pandemic,”
Related Resources
More Like This
