Use Case: Telehealth

WELL enables automated message delivery to coordinate virtual care, maximize the value of your existing telehealth investments, saving valuable staff time and resources, and improving patient satisfaction.

Maximize your telehealth investment

Telehealth predicted to account for 15% of all visits

A report published by the WELL Data Analytics Team predicts telehealth will account for 15 percent of patient visits through the end of 2020

Automated Invitation

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Automated Invitation
WELL syncs with your EHR and identifies telehealth appointments as well as the unique patient-facing link for the visit.

Confirmation

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Confirmation
WELL sends patients a text message confirming their telehealth appointment was successfully scheduled and provides any instructions for conducting the visit.

Appointment Reminder

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Appointment Reminder
WELL sends appointment reminders for telehealth visits at a cadence proven to reduce no-shows.

Image Request

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Image Request
For patients who present visible symptoms, request a photo by secure message in advance of the visit. Photos provide more detail for clinicians to provide visual diagnosis.

Appointment Kickoff

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Appointment Kickoff
Send patients a message when it is time to check in for their telehealth appointment, reducing the likelihood of a no-show.

Telehealth No-Show Follow-Up

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Telehealth No-Show Follow-Up
If patients don’t show up for their telehealth appointment, send them a second message and a phone number to call for technical support.

“The ability to communicate back and forth, assuring patients that we are here for them both virtually and in-person is crucial as we continue to safely provide care in the midst of this pandemic,”

— Tesha Montgomery
Vice President of Operations and Patient Access at Houston Methodist

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