Revenue Cycle Management Solutions

WELL streamlines revenue cycle management, facilitating online and mobile bill pay and enabling transparent conversations about billing with your organization.

Proven ROI

Improve self-pay collections, decrease AR days outstanding, and increase cash flow. Accelerate payments with API integrations that pull patient information from your EHR in real time.

Engaging

Send patients billing notifications by text message. Enable touchless patient intake by sending copay notifications with appointment reminders.

Efficient

Improve slot utilization and reduce no-show rates. Reduce staff workload by facilitating digital payment collection. Maintain a centralized history of patient interactions.

Maximize your investment in payment tools

Messages delivered through WELL are answered quickly and more frequently, including billing notifications.

Payment Notification

info
Payment Notification
Let patients know they have a bill available to view by sending them a text message from your recognizable office phone number with a link to a secure payment portal.

Advanced Copay Collection

info
Advanced Copay Collection
Invite patients to pay their copay ahead of time, improving copay collections, reducing the chance of a no-show and increasing the likelihood they will pay a previous balance.

Billing Conversations

info
Billing Conversations
Two-way conversational messaging allows patients to ask questions about their bill. Staff can route the message to the billing department through an easy tagging system while keeping the conversation in a single channel.

Refund Notification

info
Refund Notification
When patients are due a refund, notify them by text message. WELL’s two-way texting allows patients to respond with questions, without the need for a phone call.

Referral Authorization

info
Referral Authorization
WELL’s robust rules engine automates continued outreach for authorized referrals. Two-way texting allows patients to respond, escalating to a live agent for scheduling and reducing costly referral leakage.

Payment Analytics

info
Payment Analytics
WELL’s advanced analytics dashboard streamlines revenue cycle management and keeps you informed of patient engagement and click-through rates so you can optimize messaging to deliver results.

Related Resources

More Like This
Get Started

Find out how WELL’s enterprise communication hub can make it easy to engage patients for world-class clinical and administrative experience.