Maximize your investment in payment tools
Messages delivered through WELL are answered quickly and more frequently, including billing notifications.
Let patients know they have a bill available to view by sending them a text message from your recognizable office phone number with a link to a secure payment portal.
Advanced Copay Collection
Invite patients to pay their copay ahead of time, improving copay collections, reducing the chance of a no-show and increasing the likelihood they will pay a previous balance.
Two-way conversational messaging allows patients to ask questions about their bill. Staff can route the message to the billing department through an easy tagging system while keeping the conversation in a single channel.
When patients are due a refund, notify them by text message. WELL’s two-way texting allows patients to respond with questions, without the need for a phone call.
WELL’s robust rules engine automates continued outreach for authorized referrals. Two-way texting allows patients to respond, escalating to a live agent for scheduling and reducing costly referral leakage.
WELL’s advanced analytics dashboard streamlines revenue cycle management and keeps you informed of patient engagement and click-through rates so you can optimize messaging to deliver results.