Proven ROI
Improve self-pay collections, decrease AR days outstanding, and increase cash flow. Accelerate payments with API integrations that pull patient information from your EHR in real time.
Engaging
Send patients billing notifications by text message. Enable touchless patient intake by sending copay notifications with appointment reminders.
Efficient
Improve slot utilization and reduce no-show rates. Reduce staff workload by facilitating digital payment collection. Maintain a centralized history of patient interactions.
Maximize your investment in payment tools
Messages delivered through WELL are answered quickly and more frequently, including billing notifications.
Payment Notification
Let patients know they have a bill available to view by sending them a text message from your recognizable office phone number with a link to a secure payment portal.
Advanced Copay Collection
Invite patients to pay their copay ahead of time, improving copay collections, reducing the chance of a no-show and increasing the likelihood they will pay a previous balance.
Billing Conversations
Two-way conversational messaging allows patients to ask questions about their bill. Staff can route the message to the billing department through an easy tagging system while keeping the conversation in a single channel.
Refund Notification
When patients are due a refund, notify them by text message. WELL’s two-way texting allows patients to respond with questions, without the need for a phone call.
Referral Authorization
WELL’s robust rules engine automates continued outreach for authorized referrals. Two-way texting allows patients to respond, escalating to a live agent for scheduling and reducing costly referral leakage.
Payment Analytics
WELL’s advanced analytics dashboard streamlines revenue cycle management and keeps you informed of patient engagement and click-through rates so you can optimize messaging to deliver results.
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