New Mexico Orthopaedics

New Mexico Orthopaedics reduces daily staff workload by 2 hours through digital copay collection

NMO worked with WELL Health to create a digital front door that welcomes patients — and remembers them — even before they set foot in the clinic. Through WELL’s bidirectional texting platform, NMO sends reminders and gathers registration and insurance information before a patient’s appointment.

“We want to make things better for patients. If you’ve ever been a patient, you have an idea of what it’s like,” said Terri Werner, HIM Supervisor at NMO.