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Jefferson Healthcare Reduces Patient No-Show Rate and Call Volume Using WELL
WELL® streamlines health system’s patient communications, leading to a 25% decrease in call volume, 40% drop in no-shows for the largest primary care clinic, and 10-15% increase in bill payments.
“What would have been a possible no-show – We’re able to see that cancellation immediately and try and refill that spot,” said Rachel Barbieto, Business Applications Analyst. “We’re able to utilize provider schedules more efficiently now.”