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Children’s Wisconsin Uses Wayfinding to Provide Concierge Patient Service

WELL partners with wayfinding technology to create an innovative solution that required
no integration, uses Epic department ID numbers, and is relatively low-maintenance.

Navigating a huge hospital system can be intimidating for families especially when dealing with a sick child so Children’s Wisconsin wanted a solution that would provide directions for their patients and families all the way to their appointment door. Read about how Children’s Wisconsin brought their wayfinding technology and WELL Health® together to create a “Google Maps” of their hospital by matching up department ID numbers through Epic.

“Wayfinding highlights a very high-touch concierge service for our families. That’s rare in any industry but is even more critical in healthcare.” – Christopher Neuharth, Executive Director, Digital Health Experience