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FQHC Reduces Abandoned Calls by Over 1,000 Per Month with WELL™ Call to Text
Altura Centers for Health participates in a pilot program for the new WELL “Call to Text” feature which enables patients who call their providers to continue engagement via text messaging. Call to Text helped Altura’s call abandonment rate drop 5%, a decrease in nearly 1,000 abandoned calls per month.
“The staff would love for everyone to utilize the texting feature. It’s less burdensome, and it allows them to handle multiple patients almost simultaneously.” – Arnie Reynoso, Chief Information Officer, Altura Centers for Health