Sansum Clinic ChatAssist AI

Sansum Clinic increased efficiency for staff and patients using WELL ChatAssist AI. New technology further improved Sansum Clinic’s patient communications in key areas such as telehealth, portal enrollment, insurance verification, and COVID-19 vaccinations.

“It’s been life-changing. WELL has definitely given us a competitive advantage to continue in this industry.” Jessica Acevado, Call Center Patient Access Manager, Sansum Clinic

Cedars-Sinai Kerlan-Jobe Institute

Learn how Cedars-Sinai Kerlan-Jobe Institute (formerly Santa Monica Orthopaedic & Sports Medicine Group) used WELL to improve patient and staff satisfaction. 

“WELL has transformed our patient communications. It has blended naturally and intuitively into our practice operations, and we actively look for ways to use it even more.” — Siobhan Palmer, Director, Cedars-Sinai Kerlan-Jobe Institute

Optimizing Revenue In Uncertain Times

A 2021 AHA study states the healthcare industry will lose between $53 to $122 billion, depending on the state of the economy. As health systems move forward in revenue recovery efforts after the COVID-19 pandemic, patient engagement will be key to their financial success. The WELL™ Optimizing Revenue In Uncertain Times playbook provides multiple workflows and sample messaging for healthcare organizations to effectively facilitate patient communication.

Dayton Children’s Hospital

Dayton Children’s Hospital – an Epic EHR customer – enabled many patients to have an anxiety-free Christmas by using the WELL™ platform to text COVID-19 test results to patients in an hour or less during the busy holiday season despite short staffing and high testing demands.

“Locally, there are many COVID testing places…having the option to give patients their results so fast is what’s making us the exception,” said Nikki Collier, Project Manager, Digital Engagement Operations.

Monterey Spine & Joint

Monterey Spine & Joint, a busy, sizable sports medicine and physical therapy clinic, radically improved its call center answer rate from 60% to 95% using WELL bi-directional text messaging. The clinic also used WELL Broadcast Messaging to save time and improve staff efficiency whenever they needed to send out mass messages about scheduling changes or update their patients about COVID-19 protocols.

“WELL Health has completely transformed how MSJ communicates with our patients. It took patient communication from being one of our biggest sources of patient complaints to being an area that is one of our biggest strengths,” said Jason Wilfong, Chief Operating Officer.  

Increased Patient Satisfaction

One of the key reasons for low patient satisfaction is poor patient-provider communications. Download these case studies to see how healthcare providers of various sizes and types radically improved their patient satisfaction scores after implementing the WELL™ communication hub.

Decreasing No-Shows

The total annual cost of missed appointments in the US is $150 billion. Every unused time slot costs an average of $200. Patients fail to show up for a variety of reasons; but but poor patient communication plays a key role.

By making it easy for patients to cancel or reschedule appointments, the WELL platform is helping providers cut their no-show rate – increasing slot utilization and boosting bottom line.

Download the case study to learn more.



Reducing Patient No-Show Rates Guide

High patient no-show rates have a negative impact across the healthcare network. They damage provider revenue, and they prevent patients from receiving optimal care – a serious lose-lose.

A central cause of no-shows is patients lacking a convenient and easy way to communicate with providers. Many providers still force patients to pick up the phone, or wrestle with clunky portals. They fail to meet them in a digital medium that is easy, convenient, and multilingual. When providers improve their overall patient communication, no-show rates reliably fall.

How can providers implement the right strategies to reduce no-show rates? And what results can they expect? Read our guide to find out.

Increasing Appointment Bookings & Confirmations

By making it easy for patients to schedule and confirm appointments, the WELL™ platform is helping providers across the US increase bookings and confirmations – upping slot utilization and bolstering the bottom line. Regardless of age, income or geography, patients are universally responsive to a two-way texting system.

Once the WELL communication platform is integrated, providers can meet patients where they want to be, in their preferred modality. When patients can easily book or confirm appointments, more slots get filled, and revenue is boosted.

Download the case study to learn more.

WELL Solution Overview

For modern healthcare organizations, delivering the ideal patient experience is a key priority. Delivering this experience requires optimizing patient communications, which means more than robo-dialers and one-way email and text systems. As digital natives and consumers of healthcare, patients expect a seamless blend of automated and real-time communications, across their preferred channel — text, phone, email, and live chat.

WELL™ is the number one unified patient communication hub for enterprise health systems. With bidirectional text messaging at its core, WELL connects providers to patients at each stage of their healthcare journey, meeting patients on their terms.

Download our solution overview to learn about the platform’s features, integrations, analytics, and more.