ARTERA Referrals
Simplify and Improve the Referral Experience
Reduce in-system referral leakage and maximize conversions with automated referral workflow support that increases patient outreach, engagement, and loyalty.
The problem
Referral Leakage Impacts Patients & Providers
of healthcare administrators are looking to improve in-network referral rates to increase patient retention1
of healthcare providers are not confident that they have tools to address patient leakage2
is the approximate cost of losing one patient over the patient's lifetime3
Increase engagement and referral conversions
Hand-off Referrals to Artera
Artera Referrals creates automated, omnichannel referral outreach to modernize the care experience and eliminate manual referral management.
Simplify provider and patient experience
Improve efficiency, engagement, and conversions
Increase patient loyalty and uncover insights
product features
Drive Results with Referral Templates
Rapidly deploy personalized referral outreach by using turn-key, leading practice conversation templates.
Automatically receive referrals from the EHR to trigger referral outreach from a known number on the patient’s preferred communication channel
Customize outreach and manage message fatigue with messaging rules that abide by TCPA hours
Reduce call center overload and increase referral conversions with throttling to improve referral conversion
referral performance analysis
Uncover Insights & Improve Efficiency
Less than half of providers have data needed to understand their own referrals.4
Access comprehensive reports on referral management and conversions
Track analytics to understand workflow performance, engagement, and revenue outcomes
Monitor outreach performance and uncover opportunities for higher conversions
Customer Story
UNC Health Streamlines Referrals with Artera
Automated referral outreach to close care gaps
Reduced time-consuming manual referral management processes
Increased their referral conversion rate
Related Blogs
blog
9 min read
Minimize Referral Leakage and Unlock New Efficiency with Artera’s Referral Premium Workflow
At some point, we’ve all likely been referred to a provider other than our PCP. In the best case, it’s…
blog
4 min read
How Effective Referral Management Minimizes Patient Leakage
As many as 50 percent of patient referrals are never completed. Sometimes it’s due to a communication breakdown between doctors…
blog
6 min read
Timely Referral Scheduling Is Key To Positive Patient Outcomes
A key factor in optimal patient care is referral scheduling and management, the process in which a patient transitions to…
- Witowski, N. (n.d.). How healthcare provider organizations are planning for tomorrow. Definitive Healthcare. https://www.definitivehc.com/blog/healthcare-provider-organizations-planning
- Weiner M, et al. Journal of Evaluation in Clinical Practice. “Errors in completion of referrals among older urban adults in ambulatory care.” 2010 Feb
- Artera. (2023) Trends in Patient Communications Report. https://artera.io/resource/trends-in-patient-communications
- Definitive Healthcare. (n.d.). Webinar: Industry voices: The top priorities shaping healthcare organizations in 2024 and beyond. https://www.definitivehc.com/resources/webinars/provider-report/thank-you