WELL gives you a single platform where you can manage all communications. Switch seamlessly between automated messages and real-time (live) interactions—delivered the way your patients want.
Reach patients where they are—through the best communication channel.
Text
Quick resolution to simple questions
Phone
Complex issues and a human touch
Email
Longer responses with many useful links
Live Chat
Help website visitors in real-time
Personalized Messages for a Better Patient Relationship
Configure your message exactly the way you want, using information from your EMR like appointment type, date, time, physician name, location, etc. Show your patients you care by addressing them by name and in their preferred language.
Automation Meets Human Interaction
Modern healthcare organizations need more than robo-dialers and blast-style email/text systems. To deliver the ideal patient experience you need WELL’s ability to mix and match automated communication with live person-to-person interactions. WELL lets your staff move seamlessly from automated text to live-chat to email to phone…and that’s just one possible workflow that you can configure.
Impact Your Bottom Line
“Since the Spine Center has been using WELL, our no show rates have dropped dramatically…patients don’t forget about their appointments. It’s been a win-win for patients and for our staff. I love WELL, it just works.”
Judi Arnett
Cedars-Sinai Spine Center
Request a Demo
Talk to one of our communication consultants and get your questions answered. If we can’t solve your challenge, we promise to point you to someone who can.
