Use Case: Population Health

WELL helps healthcare organizations reach vulnerable patients by automating communication around care coordination, appointments, and care plan adherence.

Close Gaps in Care

Leverage data to reach defined populations (e.g. at-risk patients) with actionable messaging to increase preventive screenings and wellness visits.

Improve Outcomes

Improve clinical outcomes by automating communication around appointments, preventive care, and care plan adherence.

Reduce Readmissions

Open the line of communication enabling patients to ask questions, receive advice, and seek care as a first line of defense instead of going to the ER.

Improve HCAHPS and HEDIS scores

WELL helps you improve HCAHPS scores through better overall communication, discharge information, medication management, and care transition. And improve HEDIS scores by increasing screenings, improving care management, sending post-discharge follow up, and reducing readmissions.

Campaigns

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Campaigns
Send messages to large groups of patients at once. Reach your entire patient population or select patients based on certain criteria — such as chronic condition, care gap, or immunization status — with actionable messaging.

Patient Education

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Patient Education
Text custom materials or integrate with patient education to vulnerable patients and measure its impact using WELL Analytics.

Transportation

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Transportation
Ensure all patients have the transportation they need to access care through WELL’s integrated partnerships with UberHealth and Circulation. Automated chatbot technology detects when a patient needs a ride and coordinates transportation all within the text thread.

Appointment Management

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Appointment Management
WELL provides fully-automated appointment scheduling, pre-appointment instructions, appointment confirmations, appointment reminders, recalls, and referrals. All work together to ensure your patients receive the care they need.

Chronic Care Management

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Chronic Care Management
WELL enables care coordination, analytics, and risk stratification so that healthcare organizations can improve care management and patient health outcomes. Send messages to patients about enrollment in chronic care programs and how to manage their care.

Care Plan Adherence

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Care Plan Adherence
WELL helps you ensure patients adhere to care plans through a custom cadence of automated text messages. Send messaging around medication reminders, weight monitoring, post-discharge follow up, and more, allowing you to be with your patients outside the four walls of the healthcare facility.

“Patients felt more anxious because of the access issue. And what we've heard over and over again is how much they've appreciated the connection.”

Kristine Supple
Director of Population Health, CMHS

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