Efficient
WELL automates routine communication so your staff can manage higher value tasks and build patient loyalty — allowing you to do more with fewer resources.
Bidirectional
WELL supports conversational messaging, so patients can respond to messages with questions and build a strong relationship with your staff.
Intuitive
Staff users love WELL’s intuitive platform that makes communicating with patients as easy as simply typing a message.
Quick Responses
WELL provides Quick Response templates for your staff to select to answer common patient questions, ensuring prompt, consistent answers to patient questions.
Recalls
WELL streamlines the recall process by automating the workflow — there’s no need to call patients multiple times to schedule. And it’s fully integrated into the EHR, so patients receive personalized messages specific to their provider and location.
Patient Surveys & Reviews
Improve patient satisfaction and online reviews by automating patient surveys and directing satisfied patients to leave an online review
Care Management
Ensure patients adhere to care plans with automated messaging with medication reminders, patient education, and care management program enrollment invitations.
Pre-Appointment Instructions
Make sure your patients are ready for their appointment by sending pre-appointment instructions.
Appointment Reminders
Reduce no-shows with a custom cadence of appointment reminders that ensure your patients show up for their appointments or give you ample notice of a cancellation so you can improve slot utilization.
“With the consumerization of healthcare, our patients now have more power than ever before. WELL allows us to focus on retaining them, making them happy, and most importantly focusing on our core competency.”
ChatAssist AI for Physician Practices
Leverage AI-enabled conversations to streamline clinic operations and to maximize provider schedules with appointment preparation instructions (including Telehealth set-up support) and cancellation verification. ChatAssist AI is designed to assist patients with common tasks and questions, while blending the handoffs between AI and your team to provide an engaging patient experience.
Related Resources
More Like This
