Use Case: Payment Management

WELL streamlines revenue cycle management, facilitating online and mobile bill pay and enabling transparent conversations around billing with your organization.

Convenient

Send patients copay-due and billing notifications by text message, enabling touchless patient intake and discharge.

Proven

Improve self-pay collections, decrease AR days outstanding, and increase cash flow. Accelerate payments with API integrations that pull patient information from your EHR in real time.

Unified

Conduct all payment conversations in a single channel and maintain a centralized history of patient interactions including billing conversations.

New Mexico Orthopedics cuts 2 hours from daily staff workload

Through an integration between WELL and cloud-based payment application SwervePay, patients receive a text message in advance of their visit with a link to the SwervePay payment dashboard where they can quickly make their payment.

Payment Processing

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Payment Processing
Send patients a link to a secure payment portal to receive payments.

Billing Notifications

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Billing Notifications
Let patients know they have a bill available to view by sending them a text message from your recognizable office phone number.

Advanced Copay Collection

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Advanced Copay Collection
Invite patients to pay their copay ahead of time, reducing the likelihood of a no-show and increasing the likelihood of paying previous balances.

Billing Conversations

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Billing Conversations
Two-way conversational messaging allows patients to ask questions about their bill. Staff users can route the message to the billing department through an easy tagging system while keeping the conversation in a single channel.

Refund Notifications

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Refund Notifications
When patients are due a refund, notify them by text message. WELL’s two-way texting allows patients to respond with questions, without the need for a phone call.

Payment Analytics

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Payment Analytics
WELL’s advanced analytics dashboard streamlines revenue cycle management and keeps you informed of patient engagement and click-through rates so you can optimize messaging to deliver results.

“Before, when the front desk took payment, staff had to manually enter it into the practice management system, which was a multi-step process. Auto-posting patient payments real-time is a huge win and saves on labor.”

Sally Martin
Director of Revenue Cycle Management, New Mexico Orthopaedics

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