Promote positive reviews wherever patients search
Memorial Care uses WELL to increase patient engagement and deliver patient surveys and increase engagement
The enterprise health system saw a 35 percent increase in click-through rate and 25 increase in conversion rates.
Increase survey response rates by delivering surveys by text message.
NLP enables sentiment analysis of messages within WELL, decreasing service recovery time and improving patient experience.
Intervene before patients leave negative reviews online.
Gather insights over/under performing providers, practices, or locations. Monitor the percentage of positive feedback and trends among patient comments.
Direct satisfied patients to leave online reviews in your preferred platform.
Send surveys following individual appointments, instead of once daily in bulk.
“WELL allows us to be more efficient in how we send out the RepuGen text surveys and achieve a higher response rate. Surveys are going out more quickly after the visits and now come from a number the patient will recognize. We are very pleased with the increased response rate.”