Use Cases: Patient Surveys

Use WELL to improve the response rate of your patient surveys and reviews. Leverage patient satisfaction to improve customer service, team culture, and online reputation.

Effective

Deliver patient surveys by text message to receive 25 percent more responses. Customize surveys through text or embed a personalized link to your survey vendor.

Proactive

Monitor patient experience in real-time with sentiment analysis, enabling you to provide prompt service recovery and preempt negative surveys and online reviews.

Profitable

Direct satisfied patients to leave a review online at a review site of your choice to promote strong feedback and acquire new patients.

Promote positive reviews wherever patients search

Memorial Care uses WELL to increase patient engagement and deliver patient surveys and increase engagement

The enterprise health system saw a 35 percent increase in click-through rate and 25 increase in conversion rates.

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Survey Delivery

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Survey Delivery
Increase survey response rates by delivering surveys by text message.

Sentiment Analysis

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Sentiment Analysis
NLP enables sentiment analysis of messages within WELL, decreasing service recovery time and improving patient experience.

Risk Management

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Risk Management
Intervene before patients leave negative reviews online.

WELL Analytics

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WELL Analytics
Gather insights over/under performing providers, practices, or locations. Monitor the percentage of positive feedback and trends among patient comments.

Online Reviews

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Online Reviews
Direct satisfied patients to leave online reviews in your preferred platform.

Real-Time Surveys

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Real-Time Surveys
Send surveys following individual appointments, instead of once daily in bulk.

“WELL allows us to be more efficient in how we send out the RepuGen text surveys and achieve a higher response rate. Surveys are going out more quickly after the visits and now come from a number the patient will recognize. We are very pleased with the increased response rate.”

Debra Spindel
VP, Memorial Care Medical Foundation

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