Use Case: Patient Outreach

Delight patients with outreach designed to spark meaningful conversations, engage them in their care, and deliver a world-class clinical and administrative experience.

Unified

WELL unifies disjointed communications across your enterprise to ensure all patient outreach comes from one trusted source.

Personal

WELL seamlessly integrates with the EHR. Patient outreach is personalized with first names, delivered according to patient preferences, and conversational, allowing patients to respond to and initiate conversation.

Convenient

WELL delivers messaging directly to a patient’s phone, eliminating the hassle of phone calls or messaging through the patient portal.

What is patient outreach?

At WELL, we believe patient outreach is just the beginning of a conversation. We enable two-way texting for healthcare so patients can respond and even initiate outreach to your healthcare organization.

Campaigns

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Campaigns
Reach your entire patient population or a select group at once with campaigns, around patient education, vaccinations, or safety precautions.

Broadcasts

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Broadcasts
Reach large groups of patients in advance of their appointment with updated information or instructions.

Recalls

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Recalls
Automate recall messages for annual wellness appointments, preventive screenings, and follow-up appointments.

Referrals

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Referrals
Automate referral appointment coordination to increase referral completion rates.

Patient Education

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Patient Education
Send links to patient education by text message. Use content of your choosing, such as Wolters Kluwer Emmi™

Appointment Reminders

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Appointment Reminders
Remind patients of upcoming appointments, delivering an automated and customized cadence of appointment reminders proven to reduce no-show rates. Embed telehealth links automatically directly into appointment reminders.

“Patients were asking for it. You can get text messages from your hairstylist or veterinarian — the technology is clearly available — why not receive them from your doctor’s office?”

Mark Steffen
Chief Administrative Officer, Primary and Specialty Care Clinics, Eisenhower Health

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