Orthopedic Practice Solutions

Streamline pre- and post-surgical communication to make sure patients are prepared and supported for orthopedic procedures.

Efficient

Eliminate manual outreach with automated appointment reminders, pre-appointment questionnaires, and post-discharge outreach.

Bidirectional

WELL supports conversational messaging, so patients can respond to messages with questions and build a strong relationship with your staff.

Informative

Ensure patients are prepared and informed in advance of their pre- and
post-surgical appointments.

Orthopedic Practice Partners

ChatAssist AI for Orthopedic Practices

Leverage AI-enabled conversations to increase support staff efficiency with streamlined pre- and post-surgical communication with patients. ChatAssist AI is designed to assist patients with common tasks and questions, while blending the handoffs between AI and your team to provide an engaging patient experience.

Quick Responses

WELL provides Quick Response templates for your staff...

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Quick Responses
WELL provides Quick Response templates for your staff to select to answer common patient questions, ensuring prompt, consistent answers to patient questions.

Care Management

Ensure patients adhere to care plans with automated messaging...

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Care Management
Ensure patients adhere to care plans with automated messaging with medication reminders, patient education, and care management program enrollment invitations.

Appointment Reminders

Reduce no-shows with a custom cadence of appointment reminders...

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Appointment Reminders
Reduce no-shows with a custom cadence of appointment reminders that ensure your patients show up for their appointments or give you ample notice of a cancellation so you can improve slot utilization.

Pre-Surgical Instructions

Send messages to remind patients of pre-surgical preparations...

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Pre-Surgical Instructions
Send messages to remind patients of pre-surgical preparations and post-surgical follow-ups.

Recalls

WELL streamlines the recall process by automating the workflow...

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Recalls
WELL streamlines the recall process by automating the workflow — there’s no need to call patients multiple times to schedule.

Patient Satisfaction

Increase overall patient satisfaction with automated follow-ups...

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Patient Satisfaction
Increase overall patient satisfaction with automated follow-ups, patient satisfaction surveys, and “thank you” messages.

“WELL has transformed our patient communications. It has blended naturally and intuitively into our practice operations, and we actively look for ways to use it even more. WELL gives patients a choice they never had before, and they absolutely love it.”

Siobhan Palmer
Director, Cedars-Sinai Kerlan-Jobe Institute

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