Ophthalmology Practice Solutions

Increase your practice margins with automated patient outreach activities such as appointment instructions, recalls, and prescription reminders.

Efficient

WELL automates patient outreach activities such as appointment instructions, recalls, and prescription reminders – allowing your staff to do more with fewer resources.

Bidirectional

WELL supports conversational messaging, so patients can respond to messages with questions and build a strong relationship with your staff.

Intuitive

Staff users love WELL’s intuitive platform that makes communicating with ophthalmology patients as easy as simply typing a message.

ChatAssist AI for Ophthalmology

Leverage AI-enabled conversations to streamline clinic operations and to maximize provider schedules with appointment preparation instructions and cancellation verification. ChatAssist AI is designed to assist patients with common tasks and questions, while blending the handoffs between AI and your team to provide an engaging patient experience.

Recalls

Automate recalls to recapture patients for all types of appointments...

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Recalls
Automate recalls to recapture patients for all types of appointments from annual eye exams to diabetic retinopathy management.

Appointment Preparation

Reach out with automated, pre-visit reminders based on appointment types...

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Appointment Preparation
Reach out with automated, pre-visit reminders based on appointment types such as LASIK, PRK, cataract, or glaucoma surgery.

Post-Procedure Follow-Up

Use scheduled outreach cadences to check in with patients...

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Post-Procedure Follow-Up
Use scheduled outreach cadences to check in with patients to make sure they have the support they need after procedures.

Campaign/Broadcast Messaging

Reach large patient groups to help with patient education...

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Campaign/Broadcast Messaging
Reach large patient groups to help with patient education, procedure promotions, care gap closures, and office schedule changes.

Reminder Outreach

Automate reminders for appointment confirmations...

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Reminder Outreach
Automate reminders for appointment confirmations and prescription eyeglass/contact lens pick-up.

Portal Enrollment/Utilization

Make it easy for patients to access available information...

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Portal Enrollment/Utilization
Make it easy for patients to access available information by texting links to redirect to your patient portal.

“WELL has given our staff the ability to reach out to patients who could not otherwise be reached by phone. Our patients feel like they’re being heard and it allows our staff to complete their work.”

Diego Galvez-Ramirez
Director of Patient Support Services, Riverside Medical Clinic

Rated #1 by KLAS and Customers

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