Efficient
WELL automates patient outreach activities such as appointment instructions, recalls, and prescription reminders – allowing your staff to do more with fewer resources.
Bidirectional
WELL supports conversational messaging, so patients can respond to messages with questions and build a strong relationship with your staff.
Intuitive
Staff users love WELL’s intuitive platform that makes communicating with ophthalmology patients as easy as simply typing a message.
ChatAssist AI for Ophthalmology
Leverage AI-enabled conversations to streamline clinic operations and to maximize provider schedules with appointment preparation instructions and cancellation verification. ChatAssist AI is designed to assist patients with common tasks and questions, while blending the handoffs between AI and your team to provide an engaging patient experience.
Recalls
Automate recalls to recapture patients for all types of appointments…
Automate recalls to recapture patients for all types of appointments from annual eye exams to diabetic retinopathy management.
Appointment Preparation
Reach out with automated, pre-visit reminders based on appointment types…
Reach out with automated, pre-visit reminders based on appointment types such as LASIK, PRK, cataract, or glaucoma surgery.
Post-Procedure Follow-Up
Use scheduled outreach cadences to check in with patients…
Use scheduled outreach cadences to check in with patients to make sure they have the support they need after procedures.
Campaign/Broadcast Messaging
Reach large patient groups to help with patient education…
Reach large patient groups to help with patient education, procedure promotions, care gap closures, and office schedule changes.
Reminder Outreach
Automate reminders for appointment confirmations…
Automate reminders for appointment confirmations and prescription eyeglass/contact lens pick-up.
Portal Enrollment/Utilization
Make it easy for patients to access available information…
Make it easy for patients to access available information by texting links to redirect to your patient portal.
“WELL has given our staff the ability to reach out to patients who could not otherwise be reached by phone. Our patients feel like they’re being heard and it allows our staff to complete their work.”
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