Operations Solutions

WELL improves operational efficiency by automating a significant volume of patient communication, improving slot utilization, reducing no-shows, and maximizing the value of your team.

Flexible

WELL delivers fast and efficient onboarding and gives administrative and staff users the ability to configure the platform without requiring support tickets and batch uploads.

Efficient

Maximize staff and time efficiency. WELL lowers the cost to connect with patients while driving increased revenue to improve your bottom line.

Integrated

WELL seamlessly integrates with existing clinical and administrative systems, amplifying the value of your tech investments without introducing redundancies.

Call Center Management

WELL improves call center operations, reducing call volume and hold times and maximizing the efficiency of your agents — whether they’re in central locations or distributed remotely.

Payment Management

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Payment Management
Send payment notification, collect copays in advance of visits, coordinate referrals, and conduct billing conversations over a single communication thread.

Clear Workflows

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Clear Workflows
Staff users easily navigate within the WELL platform to communicate with patients and route communication to internal groups. WELL consistently receives end-user NPS scores of 40 or higher.

Resource Utilization

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Resource Utilization
Without relying on individual phone calls for the bulk of patient engagement, WELL enables you to do more with your existing team.

Appointment Management

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Appointment Management
Automate appointment scheduling, pre-appointment instructions, patient appointment reminders and confirmations, recalls, and referrals.

Patient Outreach

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Patient Outreach
Two-way conversational texting allows patients to respond to your outreach. WELL also enables campaign and broadcast messages to reach large groups — patients can respond to these messages as well.

Call Center Operations

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Call Center Operations
WELL enables efficient, measurable, and integrated call center operations. Eliminate long hold times by reducing call volume and allowing patients who are on hold to request a text back with the press of a button.

“Implementing WELL was the best decision Mountain View Medical Center made all year.”

David Swartout
Chief Operations Officer, Mountain View Medical Center

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