Call Center Management
WELL improves call center operations, reducing call volume and hold times and maximizing the efficiency of your agents — whether they’re in central locations or distributed remotely.
Send payment notification, collect copays in advance of visits, coordinate referrals, and conduct billing conversations over a single communication thread.
Staff users easily navigate within the WELL platform to communicate with patients and route communication to internal groups. WELL consistently receives end-user NPS scores of 40 or higher.
Without relying on individual phone calls for the bulk of patient engagement, WELL enables you to do more with your existing team.
Automate appointment scheduling, pre-appointment instructions, patient appointment reminders and confirmations, recalls, and referrals.
Two-way conversational texting allows patients to respond to your outreach. WELL also enables campaign and broadcast messages to reach large groups — patients can respond to these messages as well.
Call Center Operations
WELL enables efficient, measurable, and integrated call center operations. Eliminate long hold times by reducing call volume and allowing patients who are on hold to request a text back with the press of a button.
“Implementing WELL was the best decision Mountain View Medical Center made all year.”