Engaging
Send proactive text messages to recruit new patients. Ensure patients attend appointments, understand and adhere to care plans, and become more engaged in their care.
Multilingual
Reach your patients by text message in the language they prefer, without the need for a smartphone, app to download, or a phone call with a translator.
Supported
Get friendly, accessible customer support and expert advice in a timely fashion. We don't just hear your feedback, we work hard and fast to implement it.
Reducing Patient No-Show Rates in FQHC Spaces
Learn how to implement strategies that will reduce your no-show rates in this comprehensive guide.
“Our patients love [WELL]. It’s overdue; we should have been on this a long time ago. Patients can do multiple things, send a text, and not have to be waiting around for a response.”
Why FQHCs Need Texting
FQHC’s are at the forefront of accessible patient care.
Here’s why health centers and texting are meant to be together.
Patient Outreach
Reach your entire patient population or select patients based on certain criteria — such as chronic condition, care gap, or immunization status — with actionable messaging. Patients can easily ask questions, schedule an appointment, or enroll in a care management program.
Patient Education
Deliver patient education by text message to vulnerable patients and measure its impact using WELL Analytics.
Customer Support
Get timely access to proactive, knowledgable customer support and quick turnarounds. You won’t have to worry about being put on the phone with a junior representative. We’ve got our experts on hand for you.
Appointment Management
Remind patients of upcoming appointments, delivering an automated and customized cadence of appointment reminders proven to reduce no-show rates. Automate recall messages for annual wellness appointments, preventive screenings, and follow-up appointments.
ROI
Experience a positive return on investment that impacts your patient’s health, your team’s efficiency, and your health center’s revenue.
Campaigns
Send messaging to large groups of patients about events such as school-based clinics, dental clinics, and medical vans in advance, so they know about the resources available to them.
ChatAssist AI for FQHCs and CHCs
Leverage AI-enabled conversations to increase staff efficiency and patient reach. ChatAssist AI is designed to assist patients with common tasks and questions, while blending the handoffs between AI and your team to provide an engaging patient experience.
Trusted by over 150 FQHCs
Related Resources
More Like This
