Streamlined Communications for Federal Qualified Health Centers

WELL helps FQHCs and CHCs reach vulnerable populations, engaging patients in their care and improving outcomes with fewer resources.

Engaging

Send proactive text messages to recruit new patients. Ensure patients attend appointments, understand and adhere to care plans, and become more engaged in their care.

Multilingual

Reach your patients by text message in the language they prefer, without the need for a smartphone, app to download, or a phone call with a translator.

Supported

Get friendly, accessible customer support and expert advice in a timely fashion. We don't just hear your feedback, we work hard and fast to implement it.

Reducing Patient No-Show Rates in FQHC Spaces

Learn how to implement strategies that will reduce your no-show rates in this comprehensive guide.

“Our patients love [WELL]. It’s overdue; we should have been on this a long time ago. Patients can do multiple things, send a text, and not have to be waiting around for a response.”

David Ramirez
Clinical Support Technician. Altura Centers for Health
Anchor #blog

Why FQHCs Need Texting

FQHC’s are at the forefront of accessible patient care.
Here’s why health centers and texting are meant to be together.

Patient Outreach

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Patient Outreach

Reach your entire patient population or select patients based on certain criteria — such as chronic condition, care gap, or immunization status — with actionable messaging. Patients can easily ask questions, schedule an appointment, or enroll in a care management program.

Patient Education

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Patient Education

Deliver patient education by text message to vulnerable patients and measure its impact using WELL Analytics.

Customer Support

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Customer Support

Get timely access to proactive, knowledgable customer support and quick turnarounds. You won’t have to worry about being put on the phone with a junior representative. We’ve got our experts on hand for you.

Appointment Management

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Appointment Management

Remind patients of upcoming appointments, delivering an automated and customized cadence of appointment reminders proven to reduce no-show rates. Automate recall messages for annual wellness appointments, preventive screenings, and follow-up appointments.

ROI

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ROI

Experience a positive return on investment that impacts your patient’s health, your team’s efficiency, and your health center’s revenue.

Campaigns

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Campaigns

Send messaging to large groups of patients about events such as school-based clinics, dental clinics, and medical vans in advance, so they know about the resources available to them.

ChatAssist AI for FQHCs and CHCs

Leverage AI-enabled conversations to increase staff efficiency and patient reach. ChatAssist AI is designed to assist patients with common tasks and questions, while blending the handoffs between AI and your team to provide an engaging patient experience.

Trusted by over 150 FQHCs

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