Federal Qualified Health Center Solutions

WELL helps FQHCs and CHCs reach vulnerable populations, engaging patients in their care and improving outcomes with fewer resources.

Engaging

Send proactive text messages to recruit new patients. Ensure patients attend appointments, understand and adhere to care plans, and become more engaged in their care.

Multilingual

Reach your patients by text message in the language they prefer, without the need for a smartphone or app to download.

Coordinated

Automated chatbot technology responds to routine inquiries. Staff can jump in anytime to handle high-value tasks. WELL routes all vendor communication through the same channel, unifying conversations for the patient.

Vaccination campaigns result in scheduled care

In 2019, WELL partnered with 11 of its clients to launch culturally appropriate vaccination campaigns at the local level. Patients received text messaging in their preferred language with an invitation to schedule an appointment. Fast Company recognized WELL’s work in this area on its World Changing Ideas 2020 list.

Learn More

Patient Outreach

Reach your entire patient population or select patients based on certain criteria — such as chronic condition, care gap, or immunization status — with actionable messaging. Patients can easily ask questions, schedule an appointment, or enroll in a care management program.

Patient Education

Deliver patient education by text message to vulnerable patients and measure its impact using WELL Analytics.

Transportation

Ensure all patients have the transportation they need to access care through WELL’s integrated partnerships with UberHealth and Circulation. Automated chatbot technology detects when a patient needs a ride and coordinates transportation all within the text thread.

Appointment Management

Remind patients of upcoming appointments, delivering an automated and customized cadence of appointment reminders proven to reduce no-show rates. Automate recall messages for annual wellness appointments, preventive screenings, and follow-up appointments.

Care Management

Improve care plan adherence with automated reminders to take medication and follow care plans. Automate post-discharge outreach to assess the risk of adverse events and trigger alerts to the care team.

Campaigns

Send messaging to large groups of patients about events such as school-based clinics, dental clinics, and medical vans in advance, so they know about the resources available to them.

ChatAssist AI for FQHCs and CHCs

Leverage AI-enabled conversations to increase staff efficiency and patient reach. ChatAssist AI is designed to assist patients with common tasks and questions, while blending the handoffs between AI and your team to provide an engaging patient experience.

Learn More

Related Resources

4 Ways Texting Can Improve Patient Outcomes

Get Started

Find out how the WELL enterprise communication hub can make it easy to engage patients for a world-class clinical and administrative experience.

Launch the ROI Calculator