Epic & WELL

WELL offers a robust portfolio of features that integrate with Epic using a combination of open standards and customizable configuration to meet customer specifications. These features promote new efficiencies throughout the patient communication journey and support a suite of important workflows.

Self-Rescheduling

Powered by Epic’s App Orchard API, WELL enables patients to automatically reschedule an appointment at their convenience.

Automated Appointment Reminders

Real-time, automated reminders issued through the WELL hub improve timeliness and reduce no-show rates.

Increased MyChart Adoption

Easing the enrollment process for patients, and offering useful messages that aid in boarding, helps promote adoption.

Find WELL in the App Orchard

Epic’s collaboration with WELL aims to unify disjointed communication and enable patients to text with their providers (along with other preferred methods of communication). Through the integration with Epic, WELL aims to improve the patient experience as well as staff efficiencies.

31 Million

Patients reached through WELL

1 Billion

Messages per year

44 NPS

End-user rating

Conversational Texting

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Conversational Texting
Reach your entire patient population on their mobiles and enable a quick back-and-forth exchange. Patients can easily ask questions, schedule an appointment, or enroll in a care management program. “SMS Gateway” supports tickler messages from MyChart and Cadence Quick Reminders.

Automated Pre- and Post-Operative Intake Workflows

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Automated Pre- and Post-Operative Intake Workflows
Send instructions directly to the patient via text, email, or MyChart Integration.

Enrollment Status Identification

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Enrollment Status Identification
Including outreach and token generation and distribution for MyChart via SMS.

Integrate with OpTime

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Integrate with OpTime
Send texts directly to family via WELL.

Optimize All Patient Communications

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Optimize All Patient Communications
Achieve increased visibility across systems, and eliminate discrepancies with antiquated batch file uploads. Deliver and automate specific “event type” communication threads to the patient.

WELL Analytics

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WELL Analytics
WELL Analytics provides a broad data set drawn from multiple sources and exports to existing data warehouses. It provides enterprise-grade analytics capabilities, generating customizable reports for multiple stakeholders.

Epic, MyChart, and App Orchard are trademarks or registered trademarks of Epic Systems Corporation.

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Find out how WELL’s enterprise communication hub can make it easy to engage patients for world-class clinical and administrative experience.