The fastest way to text enable your Epic instance
If you’re using Epic, you may want to turn on “Communications Concepts,” which lets you engage directly with your patients. To take advantage, though, you’ll need a texting gateway. That’s where WELL can help.
A Gateway is required to deliver SMS (text message) and email communications to patients, and is only possible through a select group of third party vendors.
The Well Gateway has been specifically designed to work with Epic. You’ll be able to text and email patients—and take advantage of Epic 2018’s expanded feature set.
What WELL Can Do
- • Appointment Reminders
- • MyChart Enrollment
- • Health Maintenance Reminders
- • New Message Alerts
- • Questionnaires
- • Paperless Billing Sign-up
- • Outstanding Balances
- • Statements
- • Prescription Ready
- • Prescription Expirations
- • Test Results
- • Results Release
- • Benefits Explanations
- • Video Visit Reminders
- • Waitlist Offers
- • Family Texting
The WELL Gateway is a simple URL you paste into your External Interconnect Endpoint.
We use your existing health system’s phone numbers, 19 languages, and custom-auto-responses. WELL supports demo and prod environments. We’ll also log every message with detailed analytics on a secure web portal.
EASE OF USE
Be Up and Running in 20 Min
Proven Epic Experience
SECURITY & COMPLIANCE
HITRUST Certified* (2019)
Dedicated Ex-Epic Team
0 Customer Churn
Patient Access Suite (Cadence, Prelude & Grand Central)
Tapestry MC Claims
Tapestry Eligibility and Enrollment
Resolute Professional Billing
Resolute Professional Billing Claims
DELIVERABILITY & RELIABILITY
>100M Communications Processed/Year
Fallback Capabilities Ensure Your Messages Get Sent
Built on Industry-Leading Infrastructure
Robust Patient Engagement Platform
Two-Way Email, Phone and Live Chat
Third-Party Vendor Marketplace
Leading healthcare organizations trust WELL for patient communication.
We want you to enjoy your text messaging experience. We think you’ll love the WELL Gateway. And we’re even more excited to show you what WELL can do.
Click the button below for more info and to receive your API keys. You can be up and running in 20 minutes.