COVID-19 Resources
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Test Result Notification
Deliver negative COVID-19 test results securely.
Test Result Notification
Deliver negative COVID-19 test results securely and monitor whether the message has been read. If not, the system will initiate a phone call with the patient to deliver the results.
Virtual Waiting Room
Enable touchless patient intake.
Virtual Waiting Room
Send a message to have patients wait in their car prior to appointments. When they arrive, patients send a text and receive a link to digital patient intake forms for a touchless intake process.
Patient Education
Send links to patient education on COVID-19 via text message.
Patient Education
Provide clear direction on what actions patients should take based on their symptoms. Reduce inbound calls regarding the virus.
Telehealth Integration
Automate telehealth visit coordination.
Telehealth Integration
WELL identifies telehealth appointments in the EMR and sends the patient a direct link to an app or web portal, eliminating manual outreach and data entry by staff and maximizing patient show rate.
Symptom Checker
Deliver symptom checking tools via text message.
Symptom Checker
WELL enables health systems to deliver symptom checking questionnaires so staff can attend to patients with more severe symptoms.
Automations
Automate outbound and inbound communication.
Automations
Automate outbound communications, such as appointment rescheduling notices. Use intelligent chatbot technology and keyword actions to automatically respond to inbound messages, reducing call volume.
“When COVID-19 began to show up in the communities we serve, we wanted an additional tool to communicate the evolving changes and help reduce community spread. We knew WELL could support our patient communication needs in this critical time.”
— Lauren Hardison, Executive Director of Strategy & Business Development, UnityPoint Health
“The ability to communicate back and forth, assuring patients that we are here for them both virtually and in-person is crucial as we continue to safely provide care in the midst of this pandemic.”
— Tesha Montgomery
VP Operations and Patient Access, Houston Methodist