COVID-19 ResourcesMore Like This
KLAS notes how WELL responded to the COVID-19 crisis
By cutting down our integration time to 48 hours, WELL helped systems in need reassure and reschedule thousands of patients.
Test Result Notification
Use secure messaging campaigns to quickly send COVID-19 results.
Reduce COVID-19 test result delays with minimal time from staff using secure messaging campaigns. Result notifications can be sent via secure texts to up to 30,000 patients at a time.
Virtual Waiting Room
Enable touchless patient intake.
Send a message to have patients wait in their car prior to appointments. When they arrive, patients send a text and receive a link to digital patient intake forms for a touchless intake process.
Send links to patient education on COVID-19 via text message.
Provide clear direction on what actions patients should take based on their symptoms. Reduce inbound calls regarding the virus.
Automate telehealth visit coordination.
WELL identifies telehealth appointments in the EMR and sends the patient a direct link to an app or web portal, eliminating manual outreach and data entry by staff and maximizing patient show rate.
Deliver symptom checking tools via text message.
WELL enables health systems to deliver symptom checking questionnaires so staff can attend to patients with more severe symptoms.
Automate outbound and inbound communication.
Automate outbound communications, such as appointment rescheduling notices. Use intelligent chatbot technology and keyword actions to automatically respond to inbound messages, reducing call volume.
“When COVID-19 began to show up in the communities we serve, we wanted an additional tool to communicate the evolving changes and help reduce community spread. We knew WELL could support our patient communication needs in this critical time.”
— Lauren Hardison, Executive Director of Strategy & Business Development, UnityPoint Health
“The ability to communicate back and forth, assuring patients that we are here for them both virtually and in-person is crucial as we continue to safely provide care in the midst of this pandemic.”