ChatAssist AI

AI-Enabled Conversations for Healthcare



WELL ChatAssist AI independently navigates patient conversations based on responses, just like you would.



Create better patient experiences with responsive and streamlined conversations to increase patient engagement.



Optimize staff time and focus by automating common patient communication needs with automatic escalation to staff, when needed.



Move beyond rigid, pre-defined logic by leveraging Natural Language Understanding (NLU) to allow patients to respond how they prefer.



Whether patients respond with “Yes,” “Yup,” or a thumbs up emoji, ChatAssist AI understands the intent of their communication and can appropriately respond.

Health Systems Benefiting From AI-Enabled Conversations

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546 hours of staff time saved over 6 months at Sansum Clinic

Learn how Sansum Clinic was able to provide effective patient support for telehealth set-up, portal enrollment, insurance verification, and COVID-19 vaccinations with less time from staff.

Download the Case Study

“ChatAssist AI is efficient on both ends - easy to reach out to patients, including a broad group, and efficient to process their responses.”

LINDSAY CORTINA
Director of Organizational Initiatives, Sansum Clinic

Start Quickly with Pre-Built Templates

WELL templates are ready to be used out-of-the-box.

Or you can completely customize conversations to meet the needs of your patients and organization.

Portal Enrollment & Activation

Portal Enrollment & Activation

Telehealth Set-Up

Telehealth Set-Up

Appointment Cancellation Verification

Appointment Cancellation Verification

Pre-Appointment Preparation

Pre-Appointment Preparation

Post-Appointment Follow-Up

Post-Appointment Follow-Up

Customize Your Own

Customize Your Own

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Sansum Clinic ChatAssist AI

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Vaccine Deployment Program

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Patient Experience