Junior Integration Engineer

Location: Santa Barbara, CA

WELL is a patient communication infrastructure for healthcare. We enable enterprise health systems, private practices, and vendors to conduct seamless conversations with patients across multiple channels — including texting, email, telephone, and live chat. 

With WELL, patients receive all of their healthcare communication from one trusted source — their provider. The platform empowers service representatives to converse with patients in real time, ensuring patients feel heard while driving staff efficiency and increased revenue.

Founded in 2015, WELL is based in Santa Barbara, California and is the highest rated patient engagement software on G2. WELL serves many of the country’s leading health systems and more than 20 million patients. 

WELL is proud to have been named one of the 2020 Central Coast Best Places to Work by the Pacific Coast Business Times and one of the 2020 Best Places to Work in Healthcare by Modern Healthcare. To learn more about WELL, please visit our LinkedIn.

SUMMARY

Behind the scenes, health systems have hundreds (and sometimes thousands) of different systems that must communicate with one another. At WELL, we connect with the systems in the hospital that need to communicate to patients; the team responsible for doing so is our Integration team.

WELL is looking for a Junior Integration Engineer to join the team. You will work directly alongside a team of integration and platform engineers under the direction of our Director of Integrations. We are looking for an engineer that has a desire to balance deep technical work and with customer related work, all while keeping a focus on improving the patient experience. Our team is passionate about reducing technical debt, optimizing our deployment processes, and ensuring our customers have a great experience with our technical teams. 

RESPONSIBILITIES

  • Leverage our integration engine and cloud platform to investigate, diagnose, and solve customer integration issues.
  • Assist in monitoring the health of the integration platform, proactively working to remediate problems which will impact system performance, message delivery, or availability.
  • Effectively communicate technical issues with clients in non-technical language.
  • Develop solutions to integrations bugs.
  • Work with Account Managers and Client Support to ensure all customer integrations are stable.
  • Bring Mid-Market and Enterprise client integrations live. Includes scoping, developing, testing, and deploying integrations to our clients.

REQUIREMENTS

  • Bachelor’s degree or higher in engineering, computer science, math, or a related field
  • Deep experience in at least one programming language
  • Strong written and verbal communication skills
  • Strong analytical, problem solving, and logical reasoning skills
  • A desire to learn software engineering skills and best practices
  • A passion for managing data and connecting systems
  • A desire to spend time focused on deep technical work and customer focused work

LOCATION

WELL is headquartered in Santa Barbara, CA. Today, all WELL positions are remote, and we are looking forward to when our company returns to in-office work. The majority of our company works out of our headquarters full-time. WELL believes that there is value in a team working in the same environment. We are looking for candidates that are open to relocating to Santa Barbara once WELL resumes in-office work. 

PERKS AND BENEFITS

Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.

Workplace groups – company committees available for all to join (Diversity & Inclusion and Workplace Engagement).

Learning and development – frequent events and tools available to help our employees #PursueGrowth.

Career mobility – we promote from within and have opportunities for employees to transfer between teams. 

Santa Barbara office perks: dog-friendly office, healthy (and unhealthy snacks), Kombucha on tap, light-filled space, Sonos workplace, standing desks, and the occasional taco truck.

MacBook Pro provided

Unlimited vacation/PTO

Generous equity package

Full health benefits – medical/dental/vision

WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.

 

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