Project Manager, Mid-Market

Location: United States

WELL is a patient communication infrastructure for healthcare. We enable enterprise health systems, private practices, and vendors to conduct seamless conversations with patients across multiple channels — including texting, email, telephone, and live chat. 

With WELL, patients receive all of their healthcare communication from one trusted source — their provider. The platform empowers service representatives to converse with patients in real time, ensuring patients feel heard while driving staff efficiency and increased revenue.

Founded in 2015, WELL is based in Santa Barbara, California and is the highest rated patient engagement software on G2. WELL serves many of the country’s leading health systems and more than 20 million patients. 

WELL is proud to have been named one of the 2020 Central Coast Best Places to Work by the Pacific Coast Business Times and one of the 2020 Best Places to Work in Healthcare by Modern Healthcare. To learn more about WELL, please visit our LinkedIn.

SUMMARY

WELL’s Client Success team is seeking a talented Project Manager to manage our Mid-Market projects. This role is at the heart of bringing WELL’s vision to life for our customers. You will translate business needs into technical solutions. You will own the project management from end-to-end, from planning to go-live. You will gather requirements, complete builds, and manage project launch until successfully transitioning the client to the relationship management team. 

This is an exciting role for someone that wants a new experience or is starting their career in project management. You will play a huge contributing role in delivering and delighting our customers. This role is an opportunity for you to grow in your career at a fast-paced startup. You will work with seasoned project managers and will be able to learn about the industry and project management skills from a world-class team. 

RESPONSIBILITIES

  • Be a subject matter expert on the WELL platform
  • Manage the customer journey from sale close to production implementation
  • Deliver projects within expected time frames
  • Provide timely and accurate communication to customers
  • Collaborate with team members to enhance the customer implementation process

REQUIREMENTS

  • BA or BS from an accredited 4-year university (or equivalent work experience)
  • 1-3 years experience in SAAS operations, support or equivalent
  • Strong working knowledge of project management fundamentals
  • Self-motivated, driven individual who takes full ownership of solving problems
  • Thrives in a fast-paced environment and is able to manage multiple projects at once

BONUS

  • Understanding of project management best practices from leading organizations
  • Working knowledge of digital tools and platforms for project management
  • Strong writing skills
  • Healthcare experience

LOCATION

WELL is headquartered in Santa Barbara, CA. For this role, we are open to candidates that currently reside within the United States, and are located in CST or PDT, specifically Santa Barbara, CA.

PERKS AND BENEFITS

Fantastic remote company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, cooking classes, book clubs, etc.) and daily fun brought to you by many creative Slack channels.

Workplace groups – company committees available for all to join (Diversity & Inclusion and Workplace Engagement).

Learning and development – frequent events and tools available to help our employees #PursueGrowth.

Career mobility – we promote from within and have opportunities for employees to transfer between teams. 

MacBook Pro provided

Unlimited vacation/PTO and a flexible work schedule 

Generous equity package

Full health benefits – medical/dental/vision

 

 

WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

WELL is dedicated to creating an inclusive and diverse workplace, where everyone feels safe to be themselves. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.

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