Introducing Call-To-Text and Abandoned Call Features
The WELL™ Health Call-to-Text and Abandon Call features are now available to help healthcare call centers more efficiently manage inbound calls. Used together, these features reduce hold times and minimize abandoned calls by switching the caller to text messaging.
Eisenhower Health reduces call volume by 88 percent
The enterprise health system in Southern California decreased no-shows by 40 percent and saw a 23 percent increase in appointment confirmations after implementing WELL. “We can focus our care team on more patient-focused activities and followup.” Mark Steffen, Chief Administrative Officer, Primary and Specialty Care Clinics, Eisenhower Health
"WELL Health’s Call-to-Text feature allows patients, who are short on time, to switch their phone calls to text messaging, rather than wait on hold, wait for a callback or just hang up.
Moving these important health conversations to SMS/texting allows the patient to respond on their terms and on their timing, ensuring they get the care and answers they deserve from healthcare providers.”