Alexx Hoholik knew she wanted to work in a startup.
Both of her parents had worked in startups, and she loved the fast pace and opportunity to make a difference. After successful tenures at both Welltok and MDLIVE, she was hand picked for her current role as a Client Success Executive.
Find out why she thinks WELL clients are so happy, what she looks for in a good book, and about her work on climate change.
Where did you go to school?
My family moved from Boston to Colorado when I was going into seventh grade. I was devastated leaving all of my friends but grew to love Colorado and ended up attending CU, Boulder. It is just a phenomenal school! I majored in finance and minored in renewable and sustainable energy, something I’m super interested in.
When I graduated, I knew I wanted to stay in Colorado, and I also knew I wanted to work in a startup. Both of my parents worked in startup companies, so I’ve always been exposed to the fun aspect, the potential to have options, amazing experiences, and being part of an organization doing something good for society.
Tell me about your first positions in healthcare.
I worked at Welltok, a wellness platform for hospitals, health plans, and big employers. It was about driving healthy habits and lifestyles for members or employees, like counting your steps or joining an eating challenge.
I started there in marketing and content curation. I grew into building out the utilization strategy for our clients — essentially, how do you get people to use this platform? With that I started to become more and more client facing.
From there, I moved to MDLIVE, which is in the telemedicine space, providing virtual access to doctors via video and phone. I worked in account management and client success on the health plan side. It was a great experience. I got to know a little bit about the claims adjudication and billing side of healthcare, which is super complex. I was at MDLIVE for almost four years. Ultimately, I wanted to be back in Colorado.
What prompted you to join WELL?
I came across this position at WELL and was immediately interested in the opportunity. I’m really excited about where healthcare is going. And I see opportunities to build upon and even revolutionize an industry that’s somewhat outdated. What WELL is doing is very much on the cutting edge. It’s just a great time to be in healthcare.
What do you like about WELL?
Hands down the people and the company’s focus on providing stellar customer service. My co-workers’ willingness to help is so refreshing. It’s great to go and grab a coffee with someone and also know that they have my back in working through a client request or issue. When I need something, I know who to go to. And I can get an answer.
Also, I love how happy our clients are. When I started reaching out to clients, I was pleased with the overwhelmingly positive feedback I received.
To what do you attribute the high client satisfaction at WELL?
The usability of our product has a lot to do with client satisfaction. But how do we take it from just good to great, to a place where we’re pulling in multiple integrations and WELL becomes the true communication layer for our clients to their patients? That’s my role at WELL, building a real partnership with our clients.
You mentioned family is very important to you. Tell me more.
My family is very close. I have two younger sisters and a younger brother. We’re all a year-and-a-half apart. I probably live the farthest at a 30-minute drive away from my parents. We have regular dinners together every Sunday night, if not more often. Just being in Colorado, we want to be outdoors whenever possible, even if it’s just walking around in our neighborhood, it’s just so beautiful. I also love getting up to the mountains to ski or hike.
What do you look for in a good book?
I look for something that I can get completely sucked into. “Where the Crawdads Sing” was a great one that I just read. Obviously all the Hunger Games a while ago.
Tell me about your work on climate change.
Climate change is a big concern and a priority for me. So I’m part of a group called Citizens’ Climate Lobby. It’s a worldwide organization that’s pushing for a carbon fee and dividend. So basically putting a price on carbon and then returning the profits back to US households in the form of a dividend. The goal is to cut our carbon emissions.
I put a lot of time towards that, whether it’s meeting with Colorado Senators or Congress people, calling their offices to promote this legislation or maintaining the social media pages.
What effect will climate change have on healthcare?
Climate change will significantly impact people who currently suffer from health conditions and others who will likely develop them because of a hotter, drier climate and chemicals and toxins in the air. The reality is, climate change touches everything, especially from a public health lens.
What do you see as the changes that everyday people could make?
Meat consumption is probably the biggest thing that contributes to a person’s carbon footprint. Travel as well, which I battle with every time I get on a plane.
The other huge thing is calling your elected officials. They work for their constituents. Say, “I’m a voter, and climate change is important to me.” Whether it’s your state senators or your local Congressperson in the house. Ask, “What are you going to do about it?” Do something about it. Everyone needs to be ready to make an impact on that. ♥
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Pamela Ellgen is WELL’s Health Editor. She began her career in community journalism at The Asian Reporter and later covered business at The Portland Tribune. She is the author of more than a dozen published books and a graduate of Washington State University.