Behavioral Health Solutions

WELL™ Health Empowers Behavioral Health Organizations to Unify Patient Communication and Build Relationships

Committed

WELL is committed to working with customers to robustly protect patient health information.

Secure

WELL consistently deploys and enforces the latest information security frameworks to protect the integrity, confidentiality, and availability of data received.

Certified

WELL is HITRUST CSF certified, confirming the company’s commitment to data security and HIPAA compliance.

Secure Behavioral Health Patient Communication

ChatAssist AI for Behavioral Health

Leverage AI-enabled conversations to support patients before and after appointments. ChatAssist AI is designed to assist patients with common tasks and questions, while blending the handoffs between AI and your team to provide an engaging patient experience.

Secure Real-Time Communication

With WELL, patients receive all of their healthcare communication from one trusted source...

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Secure Real-Time Communication
With WELL, patients receive all of their healthcare communication from one trusted source – their provider. WELL is HIPAA compliant and HITRUST CSF certified ensuring patient confidentiality. We are committed to securing the data of our clients and their patients.

Optimize Workflows

Send an automated link to digital intake forms, verify insurance eligibility, and collect payments...

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Optimize Workflows
Send an automated link to digital intake forms, verify insurance eligibility, and collect payments from new patients. Depending on your integration system, you can collect co-pays by sending links to payment systems such as Swervepay.

Increase Staff Efficiency

Eliminate manual outreach through automated patient outreach...

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Increase Staff Efficiency
Eliminate manual outreach through automated patient outreach. Send appointment reminders and confirmations for telehealth and in-person visits. If necessary, include information about safety protocols. Follow-up with no-shows to reschedule appointments.

Verify Clinician Availability & Expertise

Clinicians are constantly in session and have little time to return phone calls about their availability...

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Verify Clinician Availability & Expertise
Clinicians are constantly in session and have little time to return phone calls about their availability. Send messages when requests come in about accepting new patients and provide information about other resources.

Improve Patient Engagement and Outcomes

Keep therapy care plans on track with digital check-ins...

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Improve Patient Engagement and Outcomes
Keep therapy care plans on track with digital check-ins, medication management, and patient education.

PHQ-9 Questionnaire & Recovery Assessment Scale

Send a link to these questionnaires so patients can complete them...

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PHQ-9 Questionnaire & Recovery Assessment Scale
Send a link to these questionnaires so patients can complete them when necessary anytime throughout the care journey.

Increased Patient Satisfaction

One of the key reasons for low patient satisfaction is poor patient-provider communications. Support patients before and after appointments with effective communication tools to maximize therapeutic relationships between patients and providers.

Download this case study to see how healthcare providers radically improved their patient satisfaction scores after implementing the WELL™ communication hub.

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Find out how the WELL enterprise communication hub can make it easy to engage patients for a world-class clinical and administrative experience.