Committed
WELL is committed to working with customers to robustly protect patient health information.
Secure
WELL consistently deploys and enforces the latest information security frameworks to protect the integrity, confidentiality, and availability of data received.
Certified
WELL is HITRUST CSF certified, confirming the company’s commitment to data security and HIPAA compliance.
Secure Behavioral Health Patient Communication
ChatAssist AI for Behavioral Health
Leverage AI-enabled conversations to support patients before and after appointments. ChatAssist AI is designed to assist patients with common tasks and questions, while blending the handoffs between AI and your team to provide an engaging patient experience.
Secure Real-Time Communication
With WELL, patients receive all of their healthcare communication from one trusted source…
With WELL, patients receive all of their healthcare communication from one trusted source – their provider. WELL is HIPAA compliant and HITRUST CSF certified ensuring patient confidentiality. We are committed to securing the data of our clients and their patients.
Optimize Workflows
Send an automated link to digital intake forms, verify insurance eligibility, and collect payments…
Send an automated link to digital intake forms, verify insurance eligibility, and collect payments from new patients. Depending on your integration system, you can collect co-pays by sending links to payment systems such as Swervepay.
Increase Staff Efficiency
Eliminate manual outreach through automated patient outreach…
Eliminate manual outreach through automated patient outreach. Send appointment reminders and confirmations for telehealth and in-person visits. If necessary, include information about safety protocols. Follow-up with no-shows to reschedule appointments.
Verify Clinician Availability & Expertise
Clinicians are constantly in session and have little time to return phone calls about their availability…
Clinicians are constantly in session and have little time to return phone calls about their availability. Send messages when requests come in about accepting new patients and provide information about other resources.
Improve Patient Engagement and Outcomes
Keep therapy care plans on track with digital check-ins…
Keep therapy care plans on track with digital check-ins, medication management, and patient education.
PHQ-9 Questionnaire & Recovery Assessment Scale
Send a link to these questionnaires so patients can complete them…
Send a link to these questionnaires so patients can complete them when necessary anytime throughout the care journey.
Increased Patient Satisfaction
One of the key reasons for low patient satisfaction is poor patient-provider communications. Support patients before and after appointments with effective communication tools to maximize therapeutic relationships between patients and providers.
Download this case study to see how healthcare providers radically improved their patient satisfaction scores after implementing the WELL™ communication hub.
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