WELL Rapid Release Program supports 48-hour implementations

 

Health systems around the U.S. have seen telehealth grow by more than 50x since the start of the pandemic, and they continue to see as high as 40 percent cancellation rates.

This requires a significant volume of work to communicate changes with patients, coordinate virtual visits, and make in-person visits as safe as possible. In response to the ongoing crisis, WELL Health engineered the Rapid Release Program. It allows health systems to manage urgent COVID-19 patient communications at scale. The lightweight, crisis-oriented version of WELL can be fully deployed in just 48 hours. WELL offers the Rapid Release Program below cost to new customers. It comes with unlimited use of our most critical features for 90 days.

WELL streamlines patient communication

WELL’s Rapid Release Program eases the burden on call centers and front desk staff to provide consistent and timely communication. For patients, reaching out to their provider is as easy as sending a text, email, or web chat. WELL triages inbound communication by analyzing content, automating responses when appropriate, and routing patient messages to the right staff group.

WELL makes touchless patient engagement easy

When your patients arrive at your facility, keep them safe by letting them wait in their car instead of a crowded waiting room. WELL enables a convenient “virtual waiting room” workflow so the patient can text you when they arrive and receive a notification when it’s time for their appointment.

Additionally, WELL helps you coordinate telehealth visits. Houston Methodist Hospital used WELL to coordinate a 50x increase in telehealth visits between February and April 2020.

WELL is fully integrated and easy to use

WELL’s robust EHR interface means there is no need for duplicate data entry. Our analytics and workflow backend is designed for central administration. And the platform can support unlimited users and integrations, including with telehealth vendors.

Staff can easily learn the WELL platform in 15 minutes and begin using immediately.

The Program Includes:

  • Automated and live texting
  • Unlimited users
  • Support for SSO, domain-provisioning, and IP whitelisting
  • User roles allow for restricted access to specific locations or providers
  • All conversations have an audit log and can be posted back to the EHR
  • All message content is editable and can be personalized by provider/location/event type
  • Available in 19 languages

Why not go with a free program?

Numerous IT vendors have capitalized on the coronavirus to offer free trial versions of their platforms. WELL has a different approach.

The COVID-19 pandemic is not the time to be rolling out half-baked solutions. Companies that offer only one component of their platform — campaigns or broadcast messaging, for example — can do more harm than good. What happens when your patients try to respond to your well-crafted campaign and get no response? They’re going to add to that ever-increasing call volume, further overwhelming your call center.

Also, enterprise health systems need a platform built for enterprise with proven experience at scale — not just one or two banner clients.

WELL designed the Rapid Release Program to be successful at enterprise scale. The fourth largest nondenominational health system in the U.S., UnityPoint Health, launched the WELL Rapid Release Program in early April.

“When COVID-19 began to show up in the communities we serve, we wanted an additional tool to communicate the evolving changes and help reduce community spread,” said Lauren Hardison, Executive Director of Strategy & Business Development at UnityPoint Health. “We had already been in talks with WELL and knew the platform could support our patient communication needs in this critical time.”

WELL provides digital agility

The WELL platform already enables existing WELL clients to respond to the dramatic increase in call volume and patient inquiries related to COVID-19. Cedars-Sinai uses WELL to keep patients informed of changes and triage incoming patient appointments during the pandemic.

“At Cedars-Sinai, we are actively working to ensure the health and safety of our patients, community and staff by keeping everyone informed of the latest information regarding COVID-19,” said Darren Dworkin, Senior Vice President of Enterprise Information Services and Chief Information Officer, Cedars-Sinai. “WELL has been instrumental in helping us deploy timely communication to our scheduled patients with a digital agility we previously didn’t have.”

WELL developed the Rapid Release Program to quickly onboard new health systems with frictionless patient communication tools. By automating a high percentage of the communications traffic, staff can optimize their time and efforts on scenarios that require a human touch.

WELL unifies patient communications for health systems, enabling automated and conversational text messaging to reach patients when it matters most. ♥

WELL Health provides innovative experience for Houston Methodist patients during COVID-19 pandemic

 

WELL Health delivered more than 260,000 text messages in a single day to Houston-area residents to coordinate virtual visits during pandemic shutdowns.

WELL Health helped Houston Methodist coordinate a surge in virtual care visits during the coronavirus pandemic, amounting to 50 times more virtual visits than prior to the pandemic.

In a single day, WELL enabled the health system to send more than 260,000 text messages to patients to educate them about virtual care, schedule visits, and answer questions about care options during COVID-19.

“The ability to communicate back and forth, assuring patients that we are here for them both virtually and in-person is crucial as we continue to safely provide care in the midst of this pandemic,” said Tesha Montgomery, vice president of operations and patient access at Houston Methodist.

Increasing capacity to coordinate virtual visits

During March, Houston Methodist used its new Center for Innovation Technology Hub to quickly train hundreds of providers on how to deliver virtual care. Daily training within the Houston Methodist Physician Organization over a two-week period led to the number of virtual providers skyrocketing from 66 to nearly 900 across 37 different specialties. This allowed the health system to reach a daily average of over 2,500 virtual visits, compared with an average of 50 virtual visits per day prior to the pandemic.

“Houston Methodist is an innovator in everything — one of the very best. They move quickly, they move decisively, and they are great co-development partners. Truly some of the best in healthcare,” said Guillaume de Zwirek, WELL founder and CEO.

Houston Methodist creates “virtual waiting room”

For in-person appointments, WELL enabled Houston Methodist to create a “virtual waiting room” for over 30 different outpatient clinics. This allowed patients to safely wait in their cars upon arrival and receive text messages instructing them to enter the building when their visit would begin. A virtual waiting room reduces viral transmission and reassures patients who are fearful of entering a hospital waiting room.

WELL and Houston Methodist have also collaborated on text-based referral scheduling and in the coming months, WELL is helping Houston Methodist with patient appointment coordination around essential routine care and new self-scheduling capabilities. ♥

What consumers want from healthcare

 

Healthcare in America was not designed for consumers at all.

According to Deborah Dove Gordon in her new book, “The Healthcare Consumer’s Manifesto: How to Get the Most for Your Money” it was designed around the hospital, health plan, and employer — not around consumers paying an increasingly large share of the bill.

She brings a wealth of experience in healthcare research and interviews with more than 60 patients to the book. Although designed for savvy healthcare consumers, it offers a valuable perspective for healthcare systems eager to court them.

What prompted you to write the book?

I’ve spent my career in healthcare, specifically in trying to level the playing field for consumers. I’ve done a lot of work with vulnerable or low-income populations. When I was doing my research as a senior fellow at the Harvard Kennedy School, I wanted to understand and write about the failure of consumer markets in healthcare.

What I heard in so many of my consumer interviews was pervasive vulnerability. I used to think of vulnerable individuals as low-income or very sick or frail in some way. And what I heard amongst middle class, upper-middle class, educated, and insured people, was a sense of real anxiety and for some, true hardship because of the cost of healthcare. I wrote this book to expose that human side of healthcare costs and then to help consumers reclaim or claim economic power, if you will, in healthcare.

How do you think American healthcare fails consumers?

Healthcare in America is not designed for consumers almost at all. Now, if you’re sick and you need cutting-edge treatment and you can afford it, we do have some of the best doctors and the best hospitals and the best medical technology. But so many people cannot afford it.

Healthcare in America was designed around a hospital, health plan, and employer dynamic, not around consumers paying the bill. In today’s world, Americans pay about a third of healthcare costs and health coverage costs out-of-pocket. So the system that was designed around these corporate negotiations and corporate relationships has not really caught up with the fact that patients are increasingly the customer.

When I first started doing this research about how consumers experience their financial responsibilities or financial decisions in healthcare, I actually got questions like, “Why does it matter?” and, “Why should we even study this topic?” To me, that reflects exactly how the system fails consumers — that we don’t even recognize the growing role of consumers in healthcare purchasing. If you don’t even recognize the role, you certainly aren’t designing for that consumer or with that consumer in mind.

What do you think would make the system better for consumers?

If the industry, the health plans, the hospitals, the doctors, the employers, if everyone who’s got a stake in the system started to recognize consumers and give consumers a seat at the table and really ask and listen to what consumers need and care about, I think certain things could be done to improve the system.

For example, we know that it’s really hard to get a price before you get a service. We’re increasingly aware of the negative impacts of surprise billing. There are a bunch of decisions that have been made over time that could be undone, not without pain. But I do think we — healthcare leaders — could force greater transparency.

I have a whole chapter in the book about jargon and plain language and how hard it is for consumers to understand the system. The doctors, nurses and economists I interviewed acknowledged that they themselves didn’t always know how to find the answer. I interviewed a nurse who described her own process of signing up for a private, supplemental Medicare plan. She admitted that she found it really confusing.

So if the experts and the insiders find it hard to decipher and hard to anticipate or calculate their financial exposure, how could the average consumer possibly be equipped to make informed decisions? That’s not a weakness of consumers. That’s not ignorance or lack of education. That is crushing amounts of complexity and jargon.

What kinds of digital experiences did you identify in your research that might improve the consumer experience?

Millennials especially have grown up in an age of consumer-grade digital experiences. They cannot understand why healthcare would be different. We spoke with a graduate student who talked about expecting that his digital experience with health insurance would be like his digital experience anywhere else.

In most digital experiences, the company knows something about you. You probably would like A or B or C because of who you are. We’re accustomed to smart digital experiences that guide us to the right choice, or at least guide us in the right direction.

What our young consumers in particular found when they were looking for insurance guidance was there really was no guidance or no embedded support.

We know that a lot of good digital experience now is targeted and tailored and somewhat customized to a consumer segment. And that needs to find its way to healthcare.

In an era of COVID-19, what can healthcare consumers do to reclaim lost power?

I think that many of us feel helpless right now and overwhelmed. And I think that reclaiming power in this context, in this moment involves a range of things.

The best thing we can do for the system and for ourselves and our families is to not get sick. The best way to do that is to wear a mask, wash your hands, stay inside, not congregate, follow the orders of public health officials, sleep, eat well, try to exercise, try to relax, try to take good care of yourself.

One other way that consumers can try to take a little bit of power or control in the system is to try to plan ahead. If you have your job and you have your health insurance, that’s great. If you’re at risk of losing your job, you have lost your job, or you’re a freelancer and you never had access to, or you chose not to, or you couldn’t afford healthcare coverage, now is the time to consider your options.

I think the worst possible thing is to be without health insurance at a time when you are dramatically more likely to need it. You definitely don’t want to be without insurance if you find yourself in that 10 to 15 percent of COVID-19 cases requiring serious care.

You mentioned that healthcare in America was not designed around consumers. Do you think that COVID-19 will change that?

Yes, certainly in the short term. I think everyone in healthcare understands that among the most important actions people can take right now, and the best way to manage this crisis, is mass individual effort. These messages — wear a mask, stay home, wash your hands, things like that — are about individuals making choices. And that puts a lot of power with the individual. I think the institutions are somewhat powerless if people do not follow those guidelines.

Interestingly, we are seeing a lot of changes. What does telemedicine do for people? It means they can access many kinds of health care services from their homes or from wherever they are. And once you experience that, it’s unlikely you’re going to give it up. That’s not likely to go back in the box.

Once consumers understand how much more convenient certain kinds of healthcare can be, and actually how much more aligned with their interests or their own agency, I think it’s very unlikely those things will go back to the way they were. ♥

WELL named to 2020 Central Coast Best Places to Work List

 

WELL Health was named to the 2020 Central Coast Best Places to Work by Pacific Coast Business Times.

WELL joined the ranks of LinkedIn, AppFolio, Carpe Data, and The Trade Desk on the Best Places to Work list of 50 large and small employers on the Central Coast.

“It’s such an honor to be listed alongside so many exceptional companies,” said Guillaume de Zwirek, WELL founder and CEO. “We have an innovative team, and we’re not only adapting to the changing realities of business but also ensuring our clients thrive.”

Pacific Coast Business Times ranked businesses on employee participation and responses.

“We’ve paid close attention to the new realities of the workplace and our honorees have all, in their own way, overcome the challenges of working from home, safe distancing and adapting to the needs of their employees,” said Henry Dubroff, Pacific Coast Business Times Editor.

A live event honoring the Central Coast Best Places to Work recipients will be scheduled at a future date.

WELL employees chimed in on what makes working at WELL so special:

What is your favorite part about working at WELL?

“In any department here, you find people who are very good at what they do and more importantly very passionate about the work that is done,” Stephanie Trujillo 

“I love what we’re doing, the impact I’m having on millions of patients. I love how if you have an idea, it can be implemented here at WELL. There is freedom of thought. Everyone has an open-door policy. If you need to talk to someone on the WELL team, you’ll get that time with them — whether they’re the CEO or an intern, everyone is always open to a conversation,” Grant Lilya

“[Guillaume] is open and not just looking out for what’s best for himself or the company, but also the people who work at the company. I think that applies to our culture here. We care about people. We have a high bar for hiring new people and high expectations, and we treat each other well. That’s one of the reasons I’m still here — we have a good product and good people,” Zack Leman

WELL launches Accelerated Revenue Recovery package

 

WELL Health is launching the Accelerated Revenue Recovery package to help health systems reassure patients, reschedule appointments, and recover lost revenue.

The coronavirus pandemic created a financial crisis for health systems. Revenue recovery and regaining financial stability will require planning and executing a scalable patient engagement campaign.

WELL Health engineered the Accelerated Revenue Recovery package to enable seamless patient communication and help health systems recover lost revenue. This interim version of WELL can be fully deployed in just 10 days and provides time to prove WELL’s ROI and prepare before a full deployment.

Reassuring patients after COVID-19

WELL enables health systems to send campaigns to targeted groups of patients or an entire patient roster. Messaging can reassure patients about safety, set expectations, and explain new protocols.

It can also be used to announce reopenings, changes to undo temporary measures, such as closures and virtual waiting rooms, and communicate current availability of services.

Scheduling patients after COVID-19

WELL facilitates appointment rescheduling at scale. In a manual workflow, health systems can create new appointments and send patients appointment confirmation messages. Confirmations are recorded in the EHR. WELL also offers patient Self-Rescheduling™  as an add-on  for certain EHRs.

Revenue recovery after COVID-19

COVID-19 has presented an entirely new set of challenges, and requires new workflows. The phased reopening will require experimentation and adjustment, unique to each health system and location.

WELL has the agility to help you respond in real-time with custom configurations to accommodate the uncertainty and accelerate revenue recovery. Reach out to a WELL representative to learn more.♥

WELL platform earns AVIA Vetted and Market Validated Badges in 2020

AVIA has recognized WELL Health’s patient communication platform as an AVIA Vetted and Market Validated product in 2020.

WELL has been proven to address unified patient communication and engagement, based on the needs and criteria of AVIA Members.

WELL is the enterprise-proven patient communication platform. It allows enterprise health systems to control all patient communications, whether they’re automated, direct, or from third-party vendors. It allows health systems to switch seamlessly between automated messages and real-time (live) interactions — delivered the way patients want.

“Receiving the AVIA Vetted and AVIA Market Validated designation confirms our shared vision for helping solve healthcare’s biggest strategic challenges,” said Guillaume de Zwirek, WELL founder and CEO. “By unifying patient communication, we’re able to streamline messaging from myriad vendors and departments into one, seamless conversation with the patient.”

AVIA Vetted

In response to the needs of AVIA Members, AVIA conducts due diligence around specific topic areas and vets companies and products, evaluating the strength of the product and the health of the company. Products that receive this badge have been proven to address one or more challenges effectively based on the needs and criteria of AVIA Members. Members make their own decisions about which products are right for them.

AVIA Market Validated

AVIA market validated products are determined to have market traction — such as successful adoptions, moving to scale, and/or positive reviews — in addressing a specific challenge or topic.

About AVIA

AVIA is the nation’s leading digital transformation partner for healthcare organizations. AVIA provides unique market intelligence, proven collaborative tools, and results-based consulting to help solve healthcare’s biggest strategic challenges.

WELL Health wins MedTech Breakthrough Award for Best Overall Patient Engagement Service

 

MedTech Breakthrough has selected WELL Health Inc. as the “Best Overall Patient Engagement Service” in its 2020 Awards Program.

The MedTech Breakthrough Awards recognize the top companies, people, platforms and products in the health, fitness and medical technology industries today.

The evaluation criteria for the program are focused around the concept of innovation. Does the product introduce new capabilities of significant improvements? And does the product perform to a degree that surpasses competitors or previous solutions?

“WELL breaks through the noise in digital health,” said Matt Kozlov, Managing Director, Techstars, who encouraged WELL to apply for the award. “Its innovative approach to unifying patient communication across health systems and vendors solves complex and critical problems in healthcare.”

MedTech Breakthrough Awards received more than 3,750 nominations. Roughly 100 companies received the coveted award. Other 2020 winners include Livongo, Johnson & Johnson, Peloton, Eli Lilly & Co., WebMD, Medtronic, Oscar Health, and Zebra Technologies.

“Now more than ever, patients want to be engaged and proactive in their care. Healthcare has an opportunity to elevate customer service to an experience that exceeds what they find in other industries,” said Guillaume de Zwirek, WELL founder and CEO. “It is an honor to be recognized for our work in patient engagement and alongside so many leaders in MedTech.”

Patient engagement solutions often miss the mark

Patient engagement solutions abound in the crowded market, but many are missing one critical element — the patient. Automated appointment reminders, digital patient education campaigns, and CRMs all claim to engage patients, but it’s a one-way street. WELL Health allows patients and their healthcare providers to build real relationships through two-way communication.

Health systems around the country used WELL to reach patients during COVID-19 with education and safety information, to coordinate virtual waiting rooms, and to reschedule patients.

Bidirectional patient communication

WELL enables patients to communicate with their providers via text message, phone, email, or live chat. And all communication can happen in their preferred language. That means that not only can health systems reach out to patients with appointment information and routine communication, but patients can respond and even initiate conversation. It’s a game changer for patients.

Unified patient communication

WELL also routes all communication from vendors and individual departments within a health system into a single conversation. That way, patients receive all of their communication from one source and a number they recognize. Also, office staff can see the entirety of a patient experience, from scheduling and reminders to billing and lab results all in one channel. ♥

A guide for hospital revenue recovery after COVID-19

 

While a surge in coronavirus patients overburdened many ICUs and emergency departments, others remained virtually empty.

A staggering two-thirds of physicians experienced a 50 percent decrease in office visits and a 70 percent decrease in elective surgeries. And many patients delayed emergency care for fear of exposure to COVID-19. Health systems have lost billions of dollars in revenue in just the first half of 2020.

Dangerously delayed care

Patients have suffered, too. A lack of consistent access to care has delayed screenings and treatment for chronic conditions. For others, a lack of confidence in the healthcare system kept them home. Stepping into the hospital felt like a greater risk than enduring their symptoms.

When San Francisco-based writer Aisling Carroll collapsed on her living room floor with precipitously low blood pressure, she knew she needed to go to the emergency room. But she wondered whether she would further burden overworked medics and whether it would be safe.

“Would the hospital be teeming with people who might have COVID-19 like I saw on the news?” she said. “If I got COVID-19, would I survive it? And what if I passed it on to my 72-year old mom?”

Her sentiment echoes that of patients around the country.

Dr. Biykem Bozkurt, president of the Heart Failure Society of America and a cardiologist at Baylor College of Medicine in Houston says that patients incorrectly assumed that the health care system was overstretched and without capacity at the height of the coronavirus pandemic.

“This may have created a false sentiment that routine care is to be deferred or that there is no capacity for non-COVID patients — this is not the case,” Bozkurt said in an interview with Kaiser Health News. “We would like our patients to seek care, not wait.”

Revenue recovery begins with communication

As health systems initiate revenue recovery efforts and prepare to resume normal operations, providing reassuring patient communication will predicate success. Patients need to know that it’s safe to return. And they need to know what their providers are doing to keep it that way.

WELL is uniquely positioned to help health systems communicate with patients throughout the phased re-opening. Here’s why — we’re already reaching patients  in a medium they’re familiar with: texting. WELL processes more than 500 million patient interactions every year.

When health systems communicate with patients through WELL, messages come from the individual practice number, a number patients recognize and trust. More importantly, whether the message is an appointment reminder or pre-appointment instructions, the initial outreach opens an avenue of communication. Patients can text back with questions and rebuild confidence in their providers to continue providing excellent care.

A guide to revenue recovery after COVID-19

WELL supports multiple workflows for patient communication and revenue recovery in a post-COVID landscape. Each targets a unique set of patients with tailored messaging to help you achieve your objectives.

COVID-19 has presented an entirely new set of challenges and new workflows. The phased reopening will require experimentation and adjustment. WELL has the agility to help you respond in real-time. And we offer effective configurations to accommodate the uncertainty.

Download our free Revenue Recovery Playbook for more information on how to re-engage patients and recover lost revenue in your phased re-opening. It is vendor agnostic, and offers messaging you can use in any patient communication platform. We’re here for you. And we’re here for your patients, too. ♥

WELL and Wolters Kluwer partner to deliver patient education on COVID-19

 

UpToDate Patient Education and Emmi Patient Engagement for COVID-19 now available through the WELL platform

WELL and Wolters Kluwer have partnered to deliver EmmiEngage® interactive multimedia programs and UpToDate® Patient Education through the WELL platform. This will equip health systems with current and evidence-based patient education on COVID-19 that can be seamlessly integrated into existing communication workflows.

“Now more than ever it is critical for patients to have the most current and evidence-based information on COVID-19,” said Denise Basow, MD, CEO of Clinical Effectiveness, Wolters Kluwer, Health. “Patients and health systems will benefit from our content during this challenging time thanks to the WELL platform.”

Educate patients by text message

WELL is the industry-leading enterprise patient communication platform, reaching more than 20 million patients annually. The content from EmmiEngage and UpToDate will provide patients clear direction on what actions they should take based on their symptoms and advice on how to address other concerns about the coronavirus — all in a single communication thread.

EmmiEngage and UpToDate Patient Education content on COVID-19 is being made available at no cost to all WELL customers, as well as on the Wolters Kluwer web site.

“Patients are reaching out to their providers with questions about COVID-19 at an unprecedented level. EmmiEngage and UpToDate help answer those questions,” said Guillaume de Zwirek, founder and CEO of WELL. “The user-friendly material will allay fears and drive sound decisions about when to seek care. It will also reduce the number of calls patients make to their providers.”

Implement patient education into your workflows

To learn more about how to implement Wolters Kluwer’s evidence-based patient education into your patient communication workflows, download our COVID-19 Educational Content Playbook: Make evidence-based content available to all.

Digitizing patient education webinar

WELL and Wolters Kluwer co-hosted a webinar on May 5, 2020 and discussed:

  • Digitizing patient education
  • Eliminating unnecessary calls to the front office
  • Empowering patients to make informed decisions

Patient education after COVID-19

The partnership between WELL and Wolters Kluwer also positions health systems for a post-COVID-19 environment. Additional educational content could be delivered through WELL to improve care activation and nurse efficiency and reduce readmissions. ♥

WELL selected for Fast Company 2020 World Changing Ideas list

 

Fast Company announces winners of 2020 World Changing Ideas Awards. WELL Health Inc. selected as honorable mention in health and wellness category.

The winners of Fast Company’s 2020 World Changing Ideas Awards were announced today, honoring the businesses, policies, projects, and concepts that are actively engaged and deeply committed to flattening the curve when it comes to the climate crisis, social injustice, or economic inequality.

WELL was selected as an Honorable Mention in the Health and Wellness category for our National Immunization Campaigns in partnership with health systems around the U.S.

National Immunization Campaigns

In 2019, WELL partnered with 11 clients to launch vaccine campaigns to improve vaccination rates and reduce gaps in care. The rollout for the campaigns happened in culturally appropriate ways at the local level. Each health system and clinic tailored its messaging to its unique patient demographic. Targeted immunization campaigns were delivered concurrently with the opportunity to make an appointment — a seamless blend of patient education and access to care.

Messages were delivered to individual patients, such as those whose immunization records indicated missing vaccines, and groups of patients as part of a general campaign, such as back-to school immunizations, the HPV vaccine, and flu shots.

Campaign results

Overall, the campaigns reached a total of 115,992 patients, and 5,731 responded to ask questions or make appointments.

One federally-funded healthcare organization in Southern California, where there is an imminent risk for a measles outbreak, used WELL to reach its patients with targeted vaccine communication. It reached a total of 17,870 patients. Communication included reminders to bring immunization records to appointments, to ensure children received the necessary vaccines and vaccine-specific campaigns to increase vaccination rates.

The health system serves a significant portion of non-English speaking people. WELL enabled communication to go out in each patient’s native language.

The competition

Now in its fourth year, the World Changing Ideas Awards showcase 26 winners, more than 200 finalists, and more than 500 honorable mentions with Health and Wellness, Corporate Social Responsibility, and AI and Data among the most popular categories. A panel of eminent judges selected winners and finalists from a pool of more than 3,000 entries across transportation, education, food, politics, technology, and more. The 2020 awards feature entries from across the globe, from Vancouver to Singapore to Tel Aviv.

Illustrating how some of the world’s most inventive entrepreneurs and companies are addressing grave global challenges, Fast Company’s May/June issue celebrates, among others, an electric engine for airplanes that eliminates emissions from flights and expensive fuel from the tricky financial calculus of the airline industry; a solar powered refrigerator that finally frees people in remote villages from daily treks to distant markets, transforming the economics of those households; an online marketplace that connects food companies with farms to buy ugly and surplus produce to fight waste; and an initiative to offset all of the carbon costs of shipping, creating a new model for e commerce sustainability.

“Being selected for Fast Company’s World Changing Ideas validates our commitment to improving access to care,” says WELL CEO and founder Guillaume de Zwirek. “This award equally belongs to our partners in healthcare who are continually seeking innovative ways to reach their patients through technology.”

“There seems no better time to recognize organizations that are using their ingenuity, resources, and, in some cases, their scale to tackle society’s biggest problems,” says Stephanie Mehta, editor-in-chief of Fast Company. “Our journalists, under the leadership of senior editor Morgan Clendaniel, have uncovered some of the smartest and most inspiring projects of the year.”

About the World Changing Ideas Awards

World Changing Ideas is one of Fast Company’s major annual awards programs and is focused on social good, seeking to elevate finished products and brave concepts that make the world better. A panel of judges from across sectors choose winners, finalists, and honorable mentions based on feasibility and the potential for impact. With a goal of awarding ingenuity and fostering innovation, Fast Company draws attention to ideas with great potential and helps them expand their reach to inspire more people to start working on solving the problems that affect us all. ♥

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