Use Case: Appointment Automation

Healthcare technology can improve patient communication around appointment management, reduce staff workload, and increase revenue.

Efficient

WELL automates routine appointment communication so staff can manage higher value tasks.

Comprehensive

WELL helps you ensure patients schedule and present for appointments, recalls, and referrals so that they get the care they need.

Profitable

WELL helps you lower the cost of appointment management, reduce no-show rate, and improve slot utilization, to drive revenue and improve margins.

80%

drop in referral call volume
Houston Methodist

33%

increase in referral acceptance rate
Houston Methodist

88%

reduction in staff time on the phone
Eisenhower Health

"We’ve discovered that people can’t ignore text messages; it’s just ingrained in us. Those are minutes we can have back. And we can focus on the patients who need our undivided attention.”

— Tina Kelley, Practice Relations Manager, Mountain View Medical Center

Fully-Automated Appointment Scheduling

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Fully-Automated Appointment Scheduling
Allow patients to schedule and reschedule their appointments by text message, without downloading an app.

Pre-Appointment Instructions

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Pre-Appointment Instructions
Send pre-appointment instructions so that patients arrive prepared for their appointment.

Appointment Reminders

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Appointment Reminders
Remind patients of upcoming appointments with the best appointment reminder service, delivering an automated and customized cadence of appointment reminders proven to reduce no-show rates.

Appointment Confirmations

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Appointment Confirmations
Patients who confirm appointments are more likely to show up for them.

Recalls

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Recalls
Automate recall messages for annual wellness appointments, preventive screenings, and follow-up appointments.

Referrals

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Referrals
Automate referral appointment coordination to increase referral completion rates.

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